Summary
Overview
Work History
Education
Skills
Timeline
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Ellie Hammond

Ellie Hammond

Saratoga Springs,UT

Summary

I am experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. I utilize conflict resolution skills to maintain client relationships, ensuring alignment with business objectives. Oversee customers ensuring timely responses and high satisfaction rates.

Overview

6
6
years of professional experience

Work History

Account Manager

SMPL Manufacturing
Draper, UT
09.2021 - Current
  • Developed and maintained strong client relationships to enhance customer satisfaction and retention.
  • Coordinated project timelines and deliverables to ensure timely execution of client requests.
  • Analyzed client needs to recommend tailored solutions, improving overall service delivery.

Verification Specialist

MetaSource
Draper, UT
07.2020 - 05.2021
  • Verified clients information
  • Checked documentation for appropriate information, catching errors and making revisions
  • Maintained confidentiality when addressing sensitive information

Call Center Representative

Aptive Pest Control
Provo, UT
03.2020 - 07.2020
  • Managed high-volume inbound calls, addressing customer inquiries and concerns effectively.
  • Provided accurate information on pest control services, ensuring customer satisfaction and retention.
  • Assisted in scheduling appointments, optimizing technician routes for efficiency.

Receptionist

Treehouse Athletic Club
Draper, UT
01.2020 - 07.2020
  • Managed front desk operations, ensuring efficient member check-in and appointment scheduling.
  • Answered phone calls and welcomed people
  • Coordinated communication between departments to enhance workflow and member experience.

Education

High School Diploma -

Corner Canyon High School
Draper, UT

Skills

  • Customer satisfaction
  • Client relationship management
  • Account oversight
  • Issue resolution
  • Motivated
  • Organized
  • Complaint handling

Timeline

Account Manager

SMPL Manufacturing
09.2021 - Current

Verification Specialist

MetaSource
07.2020 - 05.2021

Call Center Representative

Aptive Pest Control
03.2020 - 07.2020

Receptionist

Treehouse Athletic Club
01.2020 - 07.2020

High School Diploma -

Corner Canyon High School