Ellie Laurent
Redmond,WA
Summary
Detail-oriented and adaptable service professional with a background in hospitality, specialty coffee, retail and guest services. Passionate about creating thoughtful, memorable guest experiences through attentive service and genuine connection. Thrives in fast-paced environments and is trusted to independently manage operations while maintaining exceptional standards, anticipating guest needs, and contributing to a welcoming, team oriented atmosphere. Known for efficiency under pressure and a natural ability to connect with people.
Overview
5
5
years of professional experience
Work History
Barista
River Trail Roasters
Redmond, WA
02.2023 - 04.2026
- Independently managed closing shifts, overseeing full service operations from order-taking, preparing specialty drinks/café food items and all end of day procedures.
- Maintained efficient, high quality service in a fast paced environment, balancing multiple responsibilities with consistency and attention to detail.
- Guided customers through flavor profiles, origin, and brewing methods, recommended whole-bean selections to drive retail sales and repeat business.
House Staff
Bristol Bay Lodge
Dillingham, AK
06.2024 - 09.2024
- Delivered attentive, guest focused service in a remote, high-demand fishing lodge environment.
- Anticipated guest needs and resolved concerns quickly, maintaining a positive and seamless experience.
- Supported multi-course dinner service, including dining room resets and coordination with kitchen staff.
- Managed laundry and linen services for cabins and main lodge, sorting, washing, drying and folding to maintain fast turnover and consistent presentation.
- Maintained high standards of cleanliness through detailed housekeeping of cabins and main lodge common areas.
- Adapted across roles as needed, contributing to a collaborative team environment and smooth daily operations.
Barista
Grounds Coffee Co.
Woodinville, WA
02.2023 - 12.2023
- Crafted visually consistent, high quality beverages with attention to detail and photo-ready presentation standards.
- Delivered friendly, and efficient customer service by recommending seasonal items and add-ons, processing payments via POS, and handling cash and card transactions.
- Maintained a calm demeanor during periods of high volume to uphold operational standards.
Retail Sales Associate
Buckle
Bellevue, WA
03.2021 - 09.2021
- Provided personalized customer service, supporting sales, returns, and exchanges while maintaining accuracy in cash handling.
- Designed visually compelling merchandise displays aligned with current promotions and seasonal trends.
- Managed inventory processes including restocking and organizing backroom.
- Collaborated with team members to achieve sales goals, enhance store visuals, and maintain a welcoming and engaging environment.
Education
No Degree - Psychology
Bellevue College
Bellevue, WA07.2026
Skills
- Guest Relations & Hospitality
- Specialty Coffee & Espresso Preparation
- Food & Beverage Service
- POS Systems & Cash Handling
- Opening & Closing Procedures
- Inventory Management
- Wine Knowledge
- Customer Engagement
- Team Collaboration
- Time Management
- Problem Solving
- Attention to Detail
Timeline
House Staff
Bristol Bay Lodge
06.2024 - 09.2024
Barista
River Trail Roasters
02.2023 - 04.2026
Barista
Grounds Coffee Co.
02.2023 - 12.2023
Retail Sales Associate
Buckle
03.2021 - 09.2021
No Degree - Psychology
Bellevue College