Ellie Spotswood
Gordonsville,VA
Summary
Professional hospitality leader with significant experience in managing high-energy bar environments. Proven ability to enhance guest satisfaction, streamline operations, and drive revenue growth. Strong focus on team collaboration and delivering consistent results, adapting seamlessly to evolving needs. Expertise in inventory management, staff training, and creating inviting atmosphere. Reliable and goal-oriented, ensuring operations run smoothly and efficiently.
Overview
6
6
years of professional experience
Work History
Assistant Restaurant General Manager
Rhett's Bar and Grill
Zion Crossroads, VA
10.2020 - Current
- Conducted weekly staff meetings to address customer feedback and implement improvements.
- Supervised closing shift team during peak operational hours for optimal service.
- Monitored food preparation methods, portion sizes, and presentation standards for quality assurance.
- Resolved customer complaints promptly by actively listening and providing tailored solutions.
- Counseled and disciplined restaurant staff to uphold compliance standards and performance expectations.
- Assisted front-of-house personnel during peak periods to ensure smooth operations.
- Coached staff on performance enhancement strategies and customer relations improvement.
- Maintained restaurant cleanliness and organization, ensuring an inviting atmosphere.
- Assisted staff by serving food and beverages or helping clean where needed.
- Explained goals and expectations required of trainees.
Bar Manager/Bartender/Server
The Cactus
Twentynine Palms, California
07.2025 - 03.2026
- Oversaw daily bar operations, ensuring high-quality service and customer satisfaction.
- Developed and implemented staff training programs to enhance beverage knowledge and service skills.
- Managed inventory control
- Boosted bar revenue by implementing innovative cocktail menus and themed event nights.
- Handled customer complaints professionally, resolving issues promptly and effectively.
- Maintained compliance with health regulations and safety standards for beverage service areas.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Led team shifts during peak hours, optimizing workflow to enhance service speed and quality.
Education
Associate of Science - General Studies
Piedmont Virginia Community College
Charlottesville, VA05-2023
High School Diploma -
Louisa County High School
Louisa, VA04-2020
Pre-requisites - Sonography
Piedmont Virginia Community College
Charlottesville, VAPre-requisites - Sonography
J. Sargeant Reynolds Community College
Richmond, VA04-2026
Online Virginia ABC Training Course
Responsible Alcohol Service
03-2025
Skills
- Customer service and assistance
- Employee training and development
- Team collaboration
- Quality assurance
- Conflict resolution
- Time management
- POS system management
- Staff assessment and mentoring
- Restaurant operations
- Shift management
- Multitasking
- Leadership
- Bar management
- Verbal and written communication
Affiliations
- I am a highly motivated and disciplined individual balancing the demands of full-time academic studies and full-time employment. I like to be challenged at time management skills, rigorous workloads, prioritizing tasks, and meeting deadlines.
- Maintain full-time management responsibilities while pursuing a full-time degree.
Timeline
Bar Manager/Bartender/Server
The Cactus
07.2025 - 03.2026
Assistant Restaurant General Manager
Rhett's Bar and Grill
10.2020 - Current
Associate of Science - General Studies
Piedmont Virginia Community College
High School Diploma -
Louisa County High School
Pre-requisites - Sonography
Piedmont Virginia Community College
Pre-requisites - Sonography
J. Sargeant Reynolds Community College
Online Virginia ABC Training Course
Responsible Alcohol Service