Valeria Polino
Tucson,AZ
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Restaurant General Manager
Wingstop Restaurant
Tucson, AZ
05.2023 - Current
- The AGM's role is to support the General Manager in all day to day operations of the restaurant and to direct operations when the GM is not present in the store.
- Maintain office supplies to par levels on a monthly basis.
- Work varying shifts from week to week
- Maintain a "guest first" culture in the restaurant
- Ensure excellent customer service
- Assist in all positions when needed
- Ensure all team members are trained fully in their positions, including providing training to new team members
- Assist in completing weekly inventory counts
- Follow all cash management and cash handling policies
- Monitor all paid outs, refunds and voids
- Be a problem solver
- Assist in keeping the restaurant fully staffed and minimize turnover by embodying our core values.
- Complete tasks and forms fully and at the appropriate times
Shift Leader
Wingstop Restaurant
Tucson, AZ
11.2021 - 05.2023
Cook
Buffalo Wild Wings
Tucson, AZ
02.2022 - 04.2022
Cook
Wingstop Restaurant
Tucson, AZ
06.2021 - 11.2021
Education
High School Diploma -
CETIS 69
Ciudad Obregon, Sonora05.2019
Skills
- Guest satisfaction tracking
- Operational Efficiency
- Sanitation Standards
- Recruitment and hiring
- Food Safety Compliance
- Scheduling Coordination
- Labor cost control
- Customer Assistance
- Training and mentoring
- Staff Training and Development
- Opening and closing procedures
- Inventory Control
- Employee Scheduling
- Performance Improvement
- Shift Management
- Restaurant Operations
- Staff Assessment
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Reliable and Responsible
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Collaboration and Teamwork
- Multitasking Abilities
- Team Leadership
- Active Listening
- Money Handling
- Decision-Making
- Delegating Assignments and Tasks
- Work Planning and Prioritization
- Conflict Resolution
- Professionalism
Certification
ServSafe
Food Handler
Timeline
Assistant Restaurant General Manager
Wingstop Restaurant
05.2023 - Current
Cook
Buffalo Wild Wings
02.2022 - 04.2022
Shift Leader
Wingstop Restaurant
11.2021 - 05.2023
Cook
Wingstop Restaurant
06.2021 - 11.2021
High School Diploma -
CETIS 69
ServSafe
Food Handler