Audrey Santos
Grovetown,GA
Summary
Proven leader at World Of Beer, enhancing guest satisfaction and operational efficiency. Excelled in sanitation standards and problem-solving, leading to significant service improvements. Expert in food safety compliance and staff training, ensuring top-notch restaurant operations and customer service. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
4
4
years of professional experience
Work History
Assistant Restaurant General Manager
World Of Beer
05.2022 - Current
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
General Manager
The Pizza Joint
10.2021 - 04.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Kitchen Manager
The Pizza Joint
10.2020 - 10.2021
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Education
High School Diploma -
Evans High School
Evans Ga Skills
- Guest satisfaction tracking
- Operational Efficiency
- Sanitation Standards
- Recruitment and hiring
- Food Safety Compliance
- Labor cost control
- Employee Retention
- Waste Reduction
- Health Code Compliance
- Customer Assistance
- Staff Training and Development
- Guest Relations
- Employee Scheduling
- Restaurant Operations
- Problem-solving abilities
Timeline
Assistant Restaurant General Manager
World Of Beer
05.2022 - Current
General Manager
The Pizza Joint
10.2021 - 04.2022
Kitchen Manager
The Pizza Joint
10.2020 - 10.2021
High School Diploma -
Evans High School
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