Mackenzie Neglic
Orlando
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner.
Overview
4
4
years of professional experience
Work History
Server
World Of Beer
05.2024 - Current
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
Hilton Orlando
03.2023 - Current
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Opened and trained at two brand new restaurants within the hotel.
Server
BJ's Restaurant & Brewhouse
02.2021 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Olympia High School
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Team Player
- Reliable and Responsible
- Multitasking
Timeline
Server
World Of Beer
05.2024 - Current
Server
Hilton Orlando
03.2023 - Current
Server
BJ's Restaurant & Brewhouse
02.2021 - 05.2024
Olympia High School
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