ELLIE STEWART
Las Vegas,NV
Summary
Proactive Server and Sales Representative with extensive experience in customer engagement, cash handling, and upselling techniques. Demonstrated strong multitasking skills and maintained high standards of service quality and efficiency. Skilled in team collaboration, order accuracy, and fostering customer relationships, bringing a reliable and adaptable approach to new opportunities.
Overview
7
7
years of professional experience
Work History
Server
Buffalo Wild Wings
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Dennys Restaurant
07.2023 - 12.2023
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Sales Representative
Progrexion
05.2022 - 12.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Preschool Teacher
Lissa's Learning Ladder
08.2017 - 08.2020
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Applied play-based strategies to provide diverse approaches to learning.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
Education
Associate of Arts - Musical Education
Brigham Young University Idaho
Rexburg, ID12.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Menu Memorization
- Sales expertise
- High-volume dining
- Sales Techniques
- Order Accuracy
- Food safety practices
- Performance Improvement
- Beverage Preparation
- Reliability
- Multitasking
Certifications
TAM Card
Food Handlers License
Timeline
Server
Buffalo Wild Wings
04.2024 - Current
Server
Dennys Restaurant
07.2023 - 12.2023
Sales Representative
Progrexion
05.2022 - 12.2022
Preschool Teacher
Lissa's Learning Ladder
08.2017 - 08.2020
Associate of Arts - Musical Education
Brigham Young University Idaho