Ellie Whitefield
San Diego,California
Summary
Hello my name is Ellie Whitefield I am a dedicated professional with a strong focus on patient care, team collaboration, and safety protocols. Proven ability to enhance guest experiences and ensure operational efficiency. I am currently a nursing student at Southwestern community college in Chula Vamta and am working on expanding my work experience in many different healthcare fields.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Memory Care, Caregiver
Activcare Living
San Diego, California
2026.06 - Current
- Assisted residents with daily living activities and personal hygiene needs.
- Provided companionship and emotional support to enhance residents' well-being.
- Monitored health conditions and reported changes to medical staff promptly.
- Provided compassionate support to residents in daily living activities.
- Assisted residents with personal hygiene and grooming needs.
- Engaged residents in social and recreational activities to enhance wellbeing.
- Monitored and documented changes in residents' physical and emotional health.
- Ensured a safe and clean living environment for all residents.
- Offered companionship and emotional support to improve resident morale.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided emotional support to families during difficult times such as end of life care decisions.
- Provided emotional support to patients who were dealing with difficult diagnoses or end-of-life situations.
- Provided one-on-one support to children with various disabilities, including autism spectrum disorder, Down syndrome and cerebral palsy.
- Supported and built caring relationships with patients with developmental and cognitive disorders, such as Autism Spectrum Disorders, Down Syndrome, developmental delays and dementia.
- Cultivated caring, compassionate relationships with patients living with developmental and cognitive disorders, such as Autism Spectrum Disorders, Down Syndrome, developmental delays and dementia.
Assistant Supervisor
SeaWorld Parks & Resorts
San Diego, CA
2024.06 - Current
- Assisted in daily operations and ensured team compliance with safety protocols.
- Coordinated staff schedules to ensure optimal coverage during peak visitor times.
- Trained new employees on customer service standards and operational procedures.
- Monitored guest experiences to enhance service quality and drive satisfaction.
- Managed inventory and supplies for various park attractions
- Collaborated with team members to address guest inquiries and resolve issues promptly.
- Supported management in executing park events and activities for guests' enjoyment.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Trained new staff members on company policies, procedures and job expectations.
- Ensured safety regulations were followed at all times by employees.
- Organized schedules, workflows, and shift coverage to meet expected business demands.
- Coordinated daily activities and supervised staff to ensure efficiency.
- Collaborated with managers from other departments to ensure smooth workflow across the organization.
- Resolved customer complaints promptly and effectively.
- Inspected premises regularly to identify potential hazards or maintenance needs.
- Monitored employee performance and conducted regular reviews to identify areas for improvement.
- Assisted in the development of operational policies, procedures and standards.
- Provided feedback on employee performance and facilitated disciplinary actions to uphold standards.
- Conducted periodic inventory checks to ensure accuracy of stock levels.
- Reviewed customer feedback surveys to identify areas needing improvement.
- Monitored employee productivity to provide constructive feedback and coaching.
- Supervised daily cleaning operations across multiple facilities.
- Trained and mentored team members on effective cleaning techniques.
- Coordinated supply inventory and ordered cleaning materials.
- Conducted regular inspections to ensure cleanliness and safety standards.
- Collaborated with management to improve cleaning protocols and procedures.
- Ensured compliance with health and safety regulations in all tasks.
- Inspected work areas to ensure janitorial staff adhered to safety regulations and industry standards.
- Assigned and monitored tasks to janitorial staff, ensuring that all duties were completed in a timely manner.
- Responded promptly to customer complaints regarding cleanliness of facilities or services provided by janitorial staff members.
- Maintained records of inventory levels and placed orders.
- Coordinated with other departments regarding special event setup and cleanup needs.
- Performed minor repairs such as replacing light bulbs or fixing broken locks or door handles.
- Provided guidance to janitorial staff on how to use specialized equipment such as floor scrubbers or carpet shampooers.
- Developed training materials for new janitorial staff and conducted orientation sessions on proper cleaning techniques.
- Scheduled daily assignments for janitorial staff to maximize efficiency of resources.
- Resolved conflicts among team members in a timely manner.
- Monitored team safety practices by ensuring proper use of safety equipment and techniques.
Personal Care Assistant/ Med tech
Bonita Villa Senior living
Bonita, California
2025.02 - 2025.05
- Assisted residents with daily living activities and personal hygiene needs.
- Monitored and documented residents' health and wellness changes regularly.
- Collaborated with healthcare team to implement individualized care plans.
- Provided companionship and emotional support to enhance residents' well-being.
- Facilitated recreational activities to promote social interaction among residents.
- Maintained a clean, safe, and organized living environment for all residents.
- Communicated effectively with families regarding residents' needs and preferences.
- Trained new staff on effective personal care techniques and protocols, ensuring high-quality care delivery.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Delivered emotional support to clients through attentive listening and meaningful engagement, enhancing their overall well-being.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Provided ongoing compassionate patient care for each client.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Participated in recreational activities with clients such as reading books, playing cards or board games.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Recorded patient temperature, pulse, and blood pressure to monitor health and well-being.
- Reported any observed changes in mental status or physical condition to supervisor immediately.
- Reported concerns to nurse supervisor to promote optimal care.
- Administered medication under supervision of a registered nurse or physician.
- Assisted with meal planning to meet nutritional plans.
- Maintained accurate records of client care activities on computerized systems for charting purposes.
- Laundered clothing and bedding to prevent infection.
- Monitored client health and reported changes to healthcare teams.
- Collaborated with families to ensure comprehensive care plans were followed.
- Ensured a safe and clean environment for clients at all times.
- Provided emotional support and companionship to enhance client well-being.
- Coordinated resident care and staffing for memory care services, contributing to comprehensive pre-admission assessments and informed decision-making.
- Provided leadership in developing innovative programs that meet the physical, social and emotional needs of Memory Care residents.
- Provided emotional support to patients and families during end-of-life transitions.
- Documented patient conditions and care provided in medical records accurately.
- Ensured a safe and comfortable environment for patients receiving hospice care.
- Provided companionship, emotional support, and comfort to patients and families.
- Recognized signs of distress in patients and acted appropriately according to protocol.
- Developed individualized plans of care for each patient based on their specific needs.
- Moved patients carefully into different positions to promote better body alignment and comfort.
- Monitored vital signs and reported changes in condition to supervisor.
- Assisted terminally ill patients with bathing, grooming and dressing.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Answered patient call signals and signal lights to determine patients' needs.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Handled patient bedpans efficiently to maintain hygiene and comfort.
Park Area Ambassador
SeaWorld Parks & Resorts
San Diego, California
2023.05 - 2023.11
- Engaged guests by sharing insights on park attractions and experiences, fostering an enjoyable visit.
- Facilitated guest interactions, contributing to enhanced visitor experience and overall satisfaction.
- Promoted park safety protocols to ensure guest compliance and enjoyment.
- Supported team members during peak hours, ensuring consistent service and guest satisfaction.
- Monitored guest areas for cleanliness and organization throughout the park.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
- Maintained cleanliness of floors, restrooms, and common areas.
- Swept, mopped, and vacuumed floors throughout the park to maintain cleanliness.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Operated cleaning equipment safely and effectively.
- Followed safety protocols to maintain a hazard-free environment.
- Disposed of waste and recyclables according to regulations.
- Assisted in deep cleaning tasks during special events.
- Reported maintenance issues to management promptly.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Maintain janitorial supply inventory.
- Responded to emergency cleaning requests to meet client expectations.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
Education
High School Diploma -
BayFront Charter High School
Chula Vista, CA2024-06
Some College (No Degree) - Emergency Medicine
Southwestern College
Chula Vista, CA2026-05
Skills
- Staff management
- Employee motivation and discipline
- Training development
- Team collaboration
- Safety protocols
- Regulatory compliance
- Resource allocation
- Process improvement
- Scheduling expertise
- Documentation and reporting
- Process updates
- Workflow management
- Conflict resolution
- Issue resolution
- Coaching and mentoring
- Training and mentoring
- Team building
- Goal oriented
- Complex Problem-solving
- Decision-making
- Expectation setting
- Attention to detail
- Verbal and written communication
- Public speaking
- Relationship building
- Processes and procedures
- Employee motivation
- Staff motivation and discipline
- Verbal and written communication
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Memory Care, Caregiver
Activcare Living
2026.06 - Current
Personal Care Assistant/ Med tech
Bonita Villa Senior living
2025.02 - 2025.05
Assistant Supervisor
SeaWorld Parks & Resorts
2024.06 - Current
Park Area Ambassador
SeaWorld Parks & Resorts
2023.05 - 2023.11
High School Diploma -
BayFront Charter High School
Some College (No Degree) - Emergency Medicine
Southwestern College