Jennifer Landry-Berman
Bedford,NH
Summary
Service-oriented Mind and Memory Care Director, dedicated to supporting and empowering the team while delivering compassionate, resident-centered care in partnership with residents and their families. Hard-working and driven professional who contributes to team success by effectively managing multiple priorities with a positive, solution focused attitude.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Mind and Memory Care Director
Benchmark Senior Living at Bedford Falls
Bedford, NH
02.2022 - Current
- Oversee daily operations of memory care community, ensuring high-quality resident care and staff performance.
- Lead monthly staff meetings to promote teamwork and share updates on policies and procedures in memory care community.
- Maintain a safe environment for residents by conducting regular safety audits and implementing necessary improvements.
- Improve resident quality of life by developing and implementing personalized service plans for each individual in the memory care community.
- Manage a budget effectively, ensuring adequate resources and supplies are available for memory care community and programming.
- Implement strategies for managing challenging behaviors among residents, promoting positive interactions between staff members and individuals suffering from dementia.
- Communicate effectively with family members on a regular basis regarding care, issues and overall health of loved ones.
- Evaluate staffing needs regularly, adjusting schedules as necessary to maintain proper coverage while minimizing overtime costs.
- Recruit, hire and train all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Reduce staff turnover by fostering a supportive work environment that encourages open communication and teamwork.
- Assist with payroll processing, ensuring accurate compensation for memory care associates.
Resident Care Coordinator / MNA / LNA
Benchmark Senior Living at Bedford Falls
Bedford, NH
09.2017 - 02.2022
- Managed schedules for nursing, MNAs, Traditional RCAs, Harbor RCAs, and signature services based on variable staffing tool.
- Accountable for labor hours and overtime usage.
- Responsible for taking call outs and rescheduling associates to operate at safe staffing levels.
- Responsible for recruitment and posting of open positions within the community.
- Assisted with correcting and adjusting RCA assignments to ensure equitable work flow.
- Managed associates missed punch forms and schedules in Kronos.
- Responsible for completion of pre-employment paperwork by applicants.
- Helped staff stay in accordance with monthly in-service requirements.
- Administered medications according to prescribed schedules and protocols.
- Assisted patients with activities of daily living, promoting independence and dignity in a supportive environment.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
Licensed Nursing Assistant / LNA
NHC Epsom Healthcare
Epsom, NH
08.2007 - 06.2016
- Assisted residents with activities of daily living, ensuring comfort and safety.
- Maintained cleanliness and organization of residents rooms, contributing to a hygienic environment.
- Trained and mentored new nursing assistants on best practices and procedures.
- Advocated for residents needs, facilitating communication between residents and healthcare team.
- Maintained a calm and comforting atmosphere for residents experiencing anxiety or distress, utilizing effective communication techniques.
- Reduced the risk of infection by maintaining strict adherence to hygiene protocols and infection control measures.
- Documented residents information and care activities in electronic health record.
- Helped residents with self-feeding and assisted feeding, based on individual needs.
- Operated mobility devices and equipment such as hoyer lifts, sit to stands, and slide boards.
Education
No Degree - Liberal Arts
NHTI Concord Community College
Concord, NHNo Degree - Human Services
Southern New Hampshire University
Hooksett, NHSkills
- Teamwork and collaboration
- CDP Certification
- Person-centered approach
- Recruiting and hiring
- Staff development
- Staff scheduling
- Organizational skills
- Patient safety
- Certified in CPR/AED
- Training and mentoring
- Medication dispensing
- Conflict resolution
- Customer service
- Reliability
- Staff management
- Family support
Certification
- Licensed Nursing Assistant (1999-Present)
- Medication Nursing Assistant (2021-Present)
- Certified Dementia Practitioner (2023-Present)
Timeline
Mind and Memory Care Director
Benchmark Senior Living at Bedford Falls
02.2022 - Current
Resident Care Coordinator / MNA / LNA
Benchmark Senior Living at Bedford Falls
09.2017 - 02.2022
Licensed Nursing Assistant / LNA
NHC Epsom Healthcare
08.2007 - 06.2016
No Degree - Liberal Arts
NHTI Concord Community College
No Degree - Human Services
Southern New Hampshire University