ELLIE WOO
Eugene
Summary
Motivated and dependable graduate with strong leadership and customer service experience. Experienced with managing shift operations, ensuring workflow efficiency, and maintaining team cohesion. Demonstrates excellent communication skills, a strong work ethic, and the ability to work independently or as part of a team. Utilizes leadership and problem-solving skills to address challenges and enhance productivity in fast-paced environments. Seeking opportunities to grow professionally while contributing to a dynamic organization.
Overview
5
5
years of professional experience
Work History
Senior Shift Supervisor
Papa Murphy's
Eugene, OR
10.2024 - Current
- Handling money, closing register tills.
- Trained and mentored staff on pizza preparation techniques and customer service excellence.
- Conducted inventory management, maintaining optimal stock levels and minimizing waste.
- Resolved customer complaints promptly, enhancing overall satisfaction.
- Managing customer interactions, additional crew work, phone orders, and getting orders out correctly and on time.
- Handling cleaning tasks like sweeping, mopping, scrubbing floors and additional surfaces.
- Engaging in proper food safety and storage.
- Supervised daily operations, ensuring compliance with safety and health regulations.
Social Media/Sales
Soul House Vintage
07.2024 - Current
- When home in California for breaks:
- Record and edit videos to upload onto social media for marketing and exposure.
- Manage the store alone, make sales, ensure customer satisfaction.
- Coordinate and assist in events held in the store.
- Manage booths at vending gigs.
- Responded to and engaged with customers on social media pages to promote products and services.
Swim Instructor/Lifeguard
Sunshine Swim Center
Elk Grove, CA
10.2021 - 09.2022
- Instructed mostly children on floating, technique, and comfortability in water.
- Communicated with parents on their progress and what will be focused on in the next session.
- Oversaw CPR certification as a lifeguard for hosted parties to observe anyone in or around pool.
- Designed and implemented engaging lesson plans for diverse age groups.
- Conducted individualized assessments to identify swimmers' skill levels and progress.
Education
Bachelor of Science -
Cosumnes Oaks High School
Elk Grove, CA05.2022
High School -
Cosumnes Oaks High School
Elk Grove, CA05.2022
Skills
- Motivational skills
- Team management
- Employee training
- Customer service
- Decision-making
- Training and mentoring
- Multitasking
Timeline
Senior Shift Supervisor
Papa Murphy's
10.2024 - Current
Social Media/Sales
Soul House Vintage
07.2024 - Current
Swim Instructor/Lifeguard
Sunshine Swim Center
10.2021 - 09.2022
Bachelor of Science -
Cosumnes Oaks High School
High School -
Cosumnes Oaks High School