Xiaoyi Zhang
Las Vegas
Summary
Known for promoting appetizers, specialty items, and unique wine selections to significantly increase guest check averages. Knows how to handle food safely and adhere to sanitation guidelines. Successful at multitasking and planning in order to deliver accurate meals ontime.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Host and cashier and food server
Ping Pang Pong
Las Vegas
07.2024 - Current
- Greeted and welcomed guests upon arrival, ensuring a friendly atmosphere.
- Managed reservations and seating arrangements for optimal flow during peak hours.
- Coordinated with servers to communicate guest needs and special requests promptly.
Food Server
Ping Pang Pong
Las Vegas
01.2021 - 07.2024
- Provide attentive and efficient service in a high-volume, award-winning Asian restaurant.
- Accurately take orders, handle special dietary requests, and deliver food in a timely and professional manner.
- Maintain strong customer relationships and deliver exceptional dining experiences to maximize guest satisfaction.
- Collaborate with team members and kitchen staff to ensure smooth operations and service flow.
- Ensure compliance with health and safety standards.
Food Server
yong kang street Paris Casino
Las Vegas
09.2016 - 09.2020
- Created orders, documented special requests, and followed up with kitchen staff to ensure high-quality service and minimize complaints.
- Interacted with customers in a pleasant manner to improve the atmosphere and provide upbeat interactions.
- Greeted guests and ensured that they were properly seated based on customer preferences and server capacity.
- Worked with the bartenders to fulfill alcoholic beverage orders for guests in all dining areas.
Education
- Hospitality
Jinan University
Guangzhou, Guangdong 07.2012 - 07.2015
Skills
- Customer Service
- Food Safety Experience
- POS system
- teamwork
- multilingual
Languages
- English
- Cantonese
- Mandarin
Timeline
Host and cashier and food server
Ping Pang Pong
07.2024 - Current
Food Server
Ping Pang Pong
01.2021 - 07.2024
Food Server
yong kang street Paris Casino
09.2016 - 09.2020
- Hospitality
Jinan University
07.2012 - 07.2015