Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ellika Smith

Austin

Summary

Experienced in leading operational projects across multiple Amazon fulfillment centers, including managing system rollout trainings, diagnosing and resolving automated workflow issues that increased site efficiency by 5%, and overseeing key performance indicators for two sites during peak seasons. Skilled in coordinating cross-functional teams and driving adherence to project timelines, I am well-prepared to deliver successful client implementations and operational excellence.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Logistics Coordinator

Amazon
05.2024 - Current
  • Led on-site training initiatives for the rollout of a new operations system across multiple fulfillment centers, ensuring team readiness and successful system adoption within tight launch deadlines.
  • Diagnosed and resolved a critical issue with automated robotic floors that caused consistent operational variances, implementing corrective measures that improved flow efficiency and reduced recirculation rates by approximately 5%.
  • Managed operational KPIs—including on-time departures, order accuracy, and workflow adherence—for two fulfillment centers concurrently during peak volume periods (including Prime Day), ensuring alignment with Amazon’s performance standards.
  • Coordinated cross-functional teams (warehouse, transportation, and tech support) to streamline shipping workflows and mitigate process bottlenecks, resulting in improved order cycle times and increased operational throughput.
  • Utilized Amazon’s logistics platforms to monitor project progress, track inventory movement, and proactively address discrepancies, supporting a 98%+ on-time delivery performance.

Internal Communications Intern

Kyndryl
12.2022 - 04.2023
  • Coordinated internal communication initiatives supporting leadership engagement across 100+ managers, ensuring timely completion of critical surveys and data consolidation for project reporting.
  • Led email communication strategies (constituting 90% of the role), crafting clear and targeted messaging to align project objectives with organizational goals.
  • Managed stakeholder correspondence via Outlook, ensuring project timelines were met through proactive follow-ups and accurate information dissemination.
  • Supported internal professional services initiatives by collaborating with cross-functional teams to align on project updates and feedback loops.

Communications Team Intern

BYU Pathway Worldwide
04.2022 - 08.2022
  • Collaborated with the communications team to execute content development projects, including feature articles and email campaigns, ensuring alignment with organizational messaging strategies.
  • Managed project workflows for digital content creation, leveraging foundational HTML and SEO strategies to enhance web content visibility and user engagement.
  • Oversaw content management and version control using Microsoft SharePoint, streamlining project documentation and ensuring resource accessibility for cross-functional stakeholders.
  • Coordinated interviews and data collection for internal storytelling initiatives, ensuring timely delivery of content assets for marketing and outreach efforts.

Education

Bachelor's Degree - Strategic Communications

Brigham Young University-Idaho
Rexburg, ID
04.2023

Skills

  • Systems implementation
  • Project development
  • Process improvement & trouble shooting
  • Logistics & operations management
  • Stakeholder communication & reporting

Certification

Business Management

Timeline

Logistics Coordinator

Amazon
05.2024 - Current

Internal Communications Intern

Kyndryl
12.2022 - 04.2023

Communications Team Intern

BYU Pathway Worldwide
04.2022 - 08.2022

Bachelor's Degree - Strategic Communications

Brigham Young University-Idaho

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