Mitzzy Villalpando
West Palm Beach,FL
Summary
Results-driven professional with a proven ability to leverage practical knowledge and strategic focus to enhance organizational performance. Strong communication and relationship-building skills facilitate effective collaboration and independent work. Quick adaptability to new challenges ensures meaningful contributions to team objectives. Committed to continuous skill development and supporting company growth.
Overview
9
9
years of professional experience
Work History
PROJECT MANAGER /CSR/ LOGISTICS CORDINATOR
THREE SHEEP AND A MILL
09.2021 - Current
- Coordinated global import and export operations, overseeing freight movement and small-parcel logistics.
- Managed all wholesale and distributor accounts, ensuring consistent communication and performance.
- Led projects from initiation through completion, maintaining timelines and deliverables.
- Oversaw daily operational functions, including memos, sampling, shipping, vendor orders, and reporting.
- Prepared and delivered daily sales, review, and inventory reports to support data-driven decisions.
- Managed customer support activities, ensuring timely resolution and high customer satisfaction.
- Built and maintained strong relationships with vendors to support efficient operations and collaboration.
- Oversaw account management processes, maintaining accurate records and performance tracking.
- Prepared and issued quotes for new projects in alignment with customer requirements.
- Conducted accounts receivable follow-ups to ensure timely payment collection.
- Performed data entry tasks, including inventory updates and new product listings in Shopify.
Wholesaler & Customer Experience Manager
Mary's Medicinals (Bellrock Brands)
Denver, USA
07.2021 - 08.2022
- Managed vendor and customer accounts, ensuring accurate communication and smooth operational workflows.
- Oversaw payment processing and order fulfillment with a focus on accuracy and efficiency.
- Handled customer inquiries and engagement across all social media platforms.
- Developed, tracked, and achieved daily SOP and KPI targets to support operational performance.
- Created monthly marketing emails, including promotional campaigns, advertisements, and updated sales decks.
- Conducted inside sales activities to support revenue growth and customer acquisition.
- Provided customer support across all brands, ensuring timely resolutions and a positive customer experience.
Warehouse Manager & Customer Service Manager
Namaste Technologies
, Canada
10.2016 - 07.2021
- Creating and processing 200+ orders
- Preparing daily spreadsheets and packing lists
- Managing Inventory / Vendor ordering
- Creating trackers and ensuring to follow Govt. regulations(Health Canada)
- Registering/transferring patients working with AMPLE organics systems
- Gathering customer complaints(logging, closing, following up)
- Calling Clinics and approving prescriptions
Education
PALM BEACH STATE COLLEGE
PALM BEACH GARDENS, FL01.2016
High School Diploma -
SANTALUCES HIGH SCHOOL
Boynton Beach, FL05.2014
Skills
- Proficient in Mac and PC systems
- Attention to detail
- Organizational skills
- Quick learner
- Order fulfillment
- Customer relationship management
- Time management
- Conflict resolution
- Logistics management
- Workflow planning
- Project management
- Account management
- Systems implementation
- Comfortable using Shopify / Excel /Oodoo /Zendesk/Linnworks/ SOS Inventory /HelpDesk / MailChimp / Ample Organics Software / WooCommerce / Asana /8x8 /Ring central software
Languages
- English
- Spanish
Timeline
PROJECT MANAGER /CSR/ LOGISTICS CORDINATOR
THREE SHEEP AND A MILL
09.2021 - Current
Wholesaler & Customer Experience Manager
Mary's Medicinals (Bellrock Brands)
07.2021 - 08.2022
Warehouse Manager & Customer Service Manager
Namaste Technologies
10.2016 - 07.2021
PALM BEACH STATE COLLEGE
High School Diploma -
SANTALUCES HIGH SCHOOL