ELLIOT SANCHEZ
Atascadero,CA
Summary
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
23
23
years of professional experience
Work History
CASHIER
Grocery Outlet Bargain Market
Atascadero, CA
03.2024 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Maintained cleanliness and organization of checkout areas to ensure a welcoming environment.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
Barista Manager
The Little Cafe
Atascadero, CA
05.2025 - 03.2026
- Supervised daily operations to ensure optimal customer service and product quality.
- Developed scheduling to maximize efficiency during peak hours and enhance workflow.
- Enhanced customer experience by introducing seasonal menu items based on feedback trends.
- Collaborated with suppliers to negotiate favorable terms for coffee and equipment purchases.
- Analyzed sales data to identify trends and inform strategic decisions for promotional campaigns.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Improved overall product quality through regular and proper brewing techniques, equipment maintenance, and presentation standards.
- Implemented inventory management practices to reduce waste and maintain stock levels.
Cashier
Food4Less
Atascadero, CA
02.2020 - 11.2024
- Scanning customers purchases, daily cash deposits, opening and closing procedures, restock merchandise, light cleaning
- Maintained accurate cash drawer and balanced registers at shift end.
- Processed customer transactions efficiently using point-of-sale systems.
Lead Barista
BRU Coffeehouse
Atascadero, CA
09.2016 - 01.2020
- Opening and closing procedures, inventory and merchandise replenishment, cashier, assist customers with their orders, daily cleanliness of store, daily deposits and phone orders
- Trained and mentored new baristas on coffee preparation techniques and customer interaction.
- Supervised daily operations, ensuring excellent customer service and product quality.
Barista
JoeBella Coffee Roastery and Shop
Atascadero, CA
02.2016 - 09.2016
- Opening and closing procedures, bake goods for the mornings and prep for the next day, refill coffee bins, assist customers with their orders, cleanliness of the whole store, merchandise replenishment, assist with online orders and cash deposits.
- Operated espresso machines and brewing equipment with precision and care.
- Delivered exceptional customer service in high-volume coffee shop environment.
Sales Representative/Cashier
Staples
Atascadero, CA
09.2015 - 02.2016
- Opening and closing procedures, assist customers with their purchases, cleanliness front of store, stock shelves, closing down registers and cash deposits
- Six months
- Conducted product demonstrations, showcasing features and benefits to enhance customer understanding.
- Developed and maintained strong customer relationships to drive repeat business.
Barista
Starbucks
Atascadero, CA
01.2014 - 01.2015
- Customer services, opening and closing procedures, cash deposits, cleanliness of establishment, phone and mobile orders, espresso bar, replenishments of paper products and food items
Server
Que Pasa Café
Atascadero, CA
05.2012 - 05.2014
- Customer services, Host-greeting and seating guests, opening and closing procedures, inventory replenishment, cleanliness of establishment, answered phones, taking phone take out orders and handling cash deposits
- Delivered exceptional customer service, ensuring a welcoming atmosphere for guests.
- Managed multiple tables efficiently, prioritizing guest needs and satisfaction.
Customer Service Telephone Sale Representative
Verizon Communications
Bloomington, IL
02.2011 - 05.2012
- Billing, inbound and outbound calls, installing new services, move services and disconnect service, answering general questions about customer’s accounts, credit adjustment, transferred calls to other departments (tech, payment, bilingual)
- Enhanced customer experience through effective communication and problem resolution.
- Managed account inquiries, ensuring timely and accurate responses to client needs.
Head Server
Rumba Café and Nightclub
Chicago, IL
05.2006 - 10.2010
- Guest services, opening and closing restaurant, inventory replenishment, catering and restaurant set up, nightly deposits, and side work duties. My name has been mentioned on Open Table reviews for excellent guest services and repeated business along with email compliments send to the restaurant.
- Trained new servers on menu knowledge, service protocols, and customer interaction techniques.
- Supervised dining staff to ensure exceptional guest experiences and service quality.
Manager/Server
Cousin’s Turkish Restaurant
Chicago, IL
01.2005 - 01.2006
- Guest services, scheduling, payroll, inventory replenishment, voids and comps, opening and closing, daily deposits
Student/Student Tutor
International Academy of Design and Technology
Chicago, IL
01.2004 - 01.2005
- Assisting students with programs in Microsoft Word, Excel, PowerPoint, Adobe Photoshop CS and Illustrator QuarkXpress, and Basic Drawing, Sketching and Designs. Tutoring: between five to ten students on a daily basis
Barista and bookseller
Borders Books and Café
Chicago, IL
01.2003 - 01.2004
- Preparation of the establishment, cleanliness of the café, assist customers’ needs, information desk: directing customers, ordering out stock books, video and music and finding specific books, assisting customers purchases, replenishing merchandise, nutritional and baked goods and closing procedures.
Education
Associate of Arts - Mulitmedia Production And Design
International Academy of Design And Technology
Chicago, IL04-2005
Skills
- Interpersonal Communications
- Staff Motivation
- Operations Management
- Customer Relations
- Customer and Communication skills
- Cash handling and management
- Customer assistance
- Work ethic and integrity
- Cash handling
- Cleaning and sanitizing
- Patience and empathy
- Customer service excellence
Languages
English
Native or Bilingual
Timeline
Barista Manager
The Little Cafe
05.2025 - 03.2026
CASHIER
Grocery Outlet Bargain Market
03.2024 - Current
Cashier
Food4Less
02.2020 - 11.2024
Lead Barista
BRU Coffeehouse
09.2016 - 01.2020
Barista
JoeBella Coffee Roastery and Shop
02.2016 - 09.2016
Sales Representative/Cashier
Staples
09.2015 - 02.2016
Barista
Starbucks
01.2014 - 01.2015
Server
Que Pasa Café
05.2012 - 05.2014
Customer Service Telephone Sale Representative
Verizon Communications
02.2011 - 05.2012
Head Server
Rumba Café and Nightclub
05.2006 - 10.2010
Manager/Server
Cousin’s Turkish Restaurant
01.2005 - 01.2006
Student/Student Tutor
International Academy of Design and Technology
01.2004 - 01.2005
Barista and bookseller
Borders Books and Café
01.2003 - 01.2004
Associate of Arts - Mulitmedia Production And Design
International Academy of Design And Technology