Summary
Overview
Work History
Education
Skills
Timeline
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Elliott Berger

Philadelphia,PA

Summary

Diligent Director with experience managing phone, online and consultative communications with customers. Proactively identified opportunities and built strong relationships with current and prospective customers. Consistently exceeded customer support and service expectations by resolving issues quickly.

Overview

15
15
years of professional experience

Work History

Director of Customer Support

Allied Global
06.2012 - 06.2023
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Collected customer information and analyzed customer needs to recommend potential products or services.
  • Managed customer service effectiveness by monitoring performance and assessing metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Director of Business Development

1&AllDirectResponse
05.2008 - 06.2012
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
  • Leveraged industry trends and competitive analysis to improve customer relationship building.
  • Established and maintained highly effective relationships with clients and industry partners to drive growth.
  • Implemented innovative business development strategies to increase customer base and expand market share.

Education

Bachelor of Science - Business Administration And Management

Temple University
Philadelphia, PA

Skills

  • Information Updates
  • Customer Inquiry Management (CIM)
  • Customer-Facing Web Design
  • Data Reconciliation Reporting
  • Customer Service and Assistance
  • Customer Experience Enhancement

Timeline

Director of Customer Support

Allied Global
06.2012 - 06.2023

Director of Business Development

1&AllDirectResponse
05.2008 - 06.2012

Bachelor of Science - Business Administration And Management

Temple University

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Elliott Berger