Elliott Irwin
Antioch,TN
Summary
Dynamic and reliable driver with a clean record and extensive experience at Advance Auto Parts Distribution Center. Proven ability to enhance customer satisfaction through timely deliveries and effective communication. Skilled in vehicle inspections and safety management, while demonstrating strong problem-solving and teamwork abilities. Committed to maintaining high standards in all operational aspects.
Overview
11
11
years of professional experience
Work History
Driver, Warehouse Orders
Advance Auto Parts Distribution Center
La Vergne, TN
03.2020 - 01.2026
- Operated delivery vehicles to transport warehouse orders efficiently.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Managed loading and unloading of parts while adhering to company safety protocols.
- Collaborated with warehouse team to optimize order fulfillment processes.
- Maintained safe driving records by strictly following traffic rules and regulations.
- Assisted in training new drivers on safe driving practices and operational procedures.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
- Managed time efficiently while on the road to meet strict deadlines for multiple deliveries per shift.
Sales Associate
Advance Auto Parts
Antioch, TN
08.2017 - 03.2020
- Assisted customers with product selection and provided expert automotive advice.
- Maintained inventory levels and ensured accurate stock management.
- Conducted regular store inspections to uphold safety and cleanliness standards.
- Trained new associates on product knowledge and customer service protocols.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Managed efficient cash register operations.
Customer Service Representative
Valvoline Instant Oil
Nashville, TN
07.2015 - 01.2018
- Assisted customers with inquiries and service recommendations to enhance satisfaction.
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of service areas for optimal efficiency.
- Handled customer complaints effectively, ensuring timely resolutions and follow-up.
- Collaborated with team members to streamline service workflows and improve response times.
- Educated customers on product offerings and loyalty programs to increase engagement.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cross-trained and backed up other customer service managers.
Education
No Degree -
Austin Peay State University
Clarksville, TNSkills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Safe driving practices
- Punctual and reliable
- City and non-city driving
- Flexible schedule
- Loading and unloading
- Safety protocols
- Vehicle inspection
- Safety management
- Inclement weather driving
- Heavy lifting
- Shipping and packaging
- Friendly and outgoing
- Self motivation
- Teamwork and collaboration
- Cargo loading
Timeline
Driver, Warehouse Orders
Advance Auto Parts Distribution Center
03.2020 - 01.2026
Sales Associate
Advance Auto Parts
08.2017 - 03.2020
Customer Service Representative
Valvoline Instant Oil
07.2015 - 01.2018
No Degree -
Austin Peay State University