Responsible professional delivering hard-work and team leadership to business operations. Dependable and detail-oriented to manage various tasks and priorities. Broad experience includes office and database management, customer service and Microsoft Office.
Overview
8
8
years of professional experience
Work History
Course Materials Supervisor
Central Washington University Wildcat Shop
Ellensburg, WA
05.2021 - Current
Maintained amicable and professional relationships with faculty and staff.
Ensured quality customer service for students.
Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
Trained and led student employees in the department.
Oversaw the course material adoption process.
Oversaw the implementation of digital course materials. Utilized Microsoft Word, Excel and Powerpoint extensively to create reports and presentations for superiors and faculty.
Worked with complex databases including Ratex and Verba.
Proactively worked with publishing companies to provide course materials to students at the lowest price.
Course Materials Assistant Supervisor
Central Washington University Wildcat Shop
Ellensburg, WA
03.2016 - 04.2021
Assisted supervisor with daily operation procedures.
Delegated daily tasks to team members to optimize group productivity.
Assisted in the preparation of student work schedules.
Provided in-store and remote assistance to students and instructors.