ELLIOTT SEPULVEDA
Miami
Summary
Accomplished Reconditioning Manager with a proven track record at West Kendall Toyota, adept in leveraging environmental awareness and industry networking to enhance operational efficiency. Spearheaded initiatives that significantly improved team performance and customer satisfaction, while expertly managing resources to reduce costs. Skilled in fostering team collaboration and leadership, achieving excellence in reconditioning processes and vendor relations.
Overview
18
18
years of professional experience
Work History
Reconditioning Manager
SOUTH DADE LANDROVER/JAGUAR
01.2024 - Current
- Evaluated technological advancements within the industry, integrating new tools and equipment for enhanced reconditioning capabilities.
- Built strong relationships with vendors and suppliers, fostering collaboration that supported business growth through dependable supply chains at competitive prices.
- Assessed the effectiveness of existing reconditioning methods, identifying opportunities to reduce costs without compromising on quality or efficiency.
- Monitored employee performance, delivering constructive feedback during individual coaching sessions that resulted in improved skillsets across the team.
- Maintained open lines of communication between departments, fostering a collaborative environment that promoted cross-functional problem-solving efforts.
- Enhanced customer satisfaction with timely and high-quality vehicle reconditioning services.
- Reduced costs for the company by negotiating better rates with vendors and suppliers.
- Optimized scheduling practices to reduce overtime expenses while still meeting project deadlines consistently throughout the year.
- Improved reconditioning processes by streamlining workflows and implementing time-saving strategies.
- Established performance benchmarks for team members, providing clear expectations and goals to work towards achieving excellence in their roles.
- Championed continuous improvement initiatives within the department, seeking out opportunities to optimize workflow efficiency without compromising quality standards or customer service levels.
- Collaborated with sales teams to prioritize vehicles for reconditioning based on demand and potential profit margins.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Reconditioning Manager
West Kendall Toyota
04.2007 - 12.2023
- Evaluated technological advancements within the industry, integrating new tools and equipment for enhanced reconditioning capabilities.
- Built strong relationships with vendors and suppliers, fostering collaboration that supported business growth through dependable supply chains at competitive prices.
- Assessed the effectiveness of existing reconditioning methods, identifying opportunities to reduce costs without compromising on quality or efficiency.
- Monitored employee performance, delivering constructive feedback during individual coaching sessions that resulted in improved skillsets across the team.
- Maintained open lines of communication between departments, fostering a collaborative environment that promoted cross-functional problem-solving efforts.
- Enhanced customer satisfaction with timely and high-quality vehicle reconditioning services.
- Reduced costs for the company by negotiating better rates with vendors and suppliers.
- Optimized scheduling practices to reduce overtime expenses while still meeting project deadlines consistently throughout the year.
- Managed inventory levels to ensure availability of required parts and supplies, minimizing downtime in reconditioning activities.
- Increased overall efficiency in the reconditioning department by effectively managing team members and delegating tasks.
- Established performance benchmarks for team members, providing clear expectations and goals to work towards achieving excellence in their roles.
- Developed customized reconditioning plans for unique vehicles or customer requirements, ensuring high-quality results tailored to specific needs.
- Managed budgetary constraints effectively, prioritizing spending in alignment with departmental goals and revenue targets.
- Developed training programs for new hires, ensuring they were equipped with necessary skills to succeed in their roles as Reconditioning Technicians.
- Collaborated with sales teams to prioritize vehicles for reconditioning based on demand and potential profit margins.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
Harcourt Direct
PA05-1999
Skills
- Environmental awareness
- Industry networking
- Positive attitude
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Verbal and written communication
- Decision-making
- Problem resolution
- Relationship building
- Customer relations
- Team building
- Professional and courteous
- Work Planning and Prioritization
- Scheduling and coordinating
- Self motivation
- Managing operations and efficiency
- Interpersonal skills
- Customer relationship management
- Analytical thinking
- Conflict resolution
- Operations management
- Goal setting
- Team development
- Professionalism
- Good judgment
- Complex Problem-solving
- Documentation and reporting
- Strategic planning
- Negotiation and conflict resolution
- Employee coaching and mentoring
- Schedule management
- Sales strategy
- Time management abilities
- Continuous improvement
- Written communication
- Professional demeanor
- Pricing strategy
Languages
Spanish
Full Professional
Timeline
Reconditioning Manager
SOUTH DADE LANDROVER/JAGUAR
01.2024 - Current
Reconditioning Manager
West Kendall Toyota
04.2007 - 12.2023
High School Diploma -
Harcourt Direct
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