ELLIOTT VANDYKE

In this role, I was responsible for maintaining and enhancing the company's IT infrastructure, including the repeated installation and management of CAT6 cabling to support expanding network needs. I regularly cleared and maintained Nexus devices, completed service tickets through ServiceNow (SNOW), and collaborated directly with clients to ensure all their technical requirements were met efficiently and effectively. I conducted Preventive Maintenance Checks and Services (PMCS) on all printers and IT equipment within the warehouse to ensure optimal performance. Additionally, I worked cross-functionally with various departments to promote a more secure and cost-effective IT environment. I led and successfully completed multiple projects, including the AMR Project, ensuring they were delivered on time and aligned with company goals.

• Diagnosed and troubleshooted a variety of equipment, systems, and processes
• Performed preventative maintenance on equipment and systems
• Provided technical support and training to customers
• Developed and implemented strategies to increase efficiency and decrease costs on the assembly line
• Monitored and evaluated the performance of the assembly line, making sure all tasks are completed within the set time frames
• Trained, coached and evaluated assembly line workers to ensure that quality standards are met

• Essentially IT expert for the U.S. Army Information Specialist I was deployed to Afghanistan to maintain the Network Operation Center.
• Demonstrated detailed usage metrics to ensure current infrastructure needs and identify and resolved complex issues.
• Maintained and process, troubleshooted military computer systems and operations and dealt with highly sensitive information.
• In accordance with all military protocols in regulations in all Firewall and Network Security.