Elliott Wood
Parma
Summary
Dynamic System Administrator with a proven track record at Northeast Ohio Neighborhood Health Services Inc., excelling in technical solution development and project management. Enhanced system reliability through strategic patch installations and improved user experience. Skilled in onboarding processes and fostering team productivity, driving significant improvements in IT governance and operational efficiency.
Overview
24
24
years of professional experience
Work History
System Administrator
Northeast Ohio Neighborhood Health Services Inc.
10.2008 - Current
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Managed onboarding and offboarding of employees.
- Worked with users to determine areas of technology in need of improved usability.
- Drove continuous improvement of IT governance processes.
- Developed and documented network policies, procedures and standards.
- Provisioned new software and hardware for use, following established security policies.
Executive Assistant Manager
Walgreens
01.2002 - 09.2008
- Facilitated training and onboarding for incoming office staff.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Education
Management
Kent State University
Kent, OHSkills
- Technical solution development
- Infrastructure upgrading
- New program installations
- Offboarding and onboarding
- Project management
Timeline
System Administrator
Northeast Ohio Neighborhood Health Services Inc.
10.2008 - Current
Executive Assistant Manager
Walgreens
01.2002 - 09.2008
Management
Kent State University
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