Summary
Overview
Work History
Education
Skills
Timeline
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ELLIS BOWLER

Atlanta,Georgia

Summary

Support professional with strong technical expertise and problem-solving skills. Adept at diagnosing and resolving complex issues, ensuring seamless system performance. Known for effective team collaboration and adaptability to changing needs. Skilled in troubleshooting, customer support, and software maintenance. Reliable and results-driven with focus on achieving operational excellence.

Overview

8
8
years of professional experience

Work History

Support Engineer II

AssuranceAmerica
Atlanta, GA
01.2021 - Current
  • Company Overview: Insurance company specializing in nonstandard auto insurance, distributed through independent agents
  • Provide technical support and troubleshooting for hardware and software issues, manage deployment and configuration of hardware and software, and maintain IT infrastructure including network connectivity and VPN support
  • Provide desktop/laptop computer technical support for remote and in-office users, diagnosing and resolving complex issues and maintaining high user satisfaction
  • Deliver exceptional customer service, supporting executive leaders and other team members with technical issues, ensuring a positive user experience
  • Document over 5,000 tickets in under 3 years technical issues and resolutions in Zendesk, ensuring timely follow-up and resolution
  • Insurance company specializing in nonstandard auto insurance, distributed through independent agents

Specialist, Infantry

Georgia Army National Guard
Cumming, GA
01.2017 - 01.2023
  • Demonstrated ability to work successfully under stress, adapt to quickly changing environments, collaborate effectively with diverse teams, and follow orders during deployment in Afghanistan
  • Planned, coordinated, and executed logistical support requirements for combat operations through analysis and analytical thinking
  • Supported contact, reconnaissance, and security missions as member of fireteam
  • Activated to provide Presidential security in Washington D.C
  • For the 2020 Presidential Inauguration

Spreader

LiteFighter
Roswell, GA
01.2019 - 01.2020
  • Company Overview: Manufactures individual shelter systems for the US Military and the outdoor camping community
  • Utilized critical thinking skills to meet and regularly exceed production goals
  • Maintained clean and organized work areas to remove safety hazards and minimize production errors
  • Set up, calibrated, and continuously adjusted production equipment to achieve the desired production speed and material flow
  • Manufactures individual shelter systems for the US Military and the outdoor camping community

Installer

Ernie Morris
Cumming, GA
01.2017 - 01.2018
  • Company Overview: Largest educational furniture installation dealer in the Southeast
  • Ensured on-time delivery and quality installation of educational and workplace furniture
  • Provided exceptional customer support, achieving POS (positively outstanding service) with an A+ customer approval rating
  • Accurately interpreted blueprints and schematics to successfully fulfill work orders
  • Largest educational furniture installation dealer in the Southeast

Education

Bachelor of Science - Computer Science

University of North Georgia
Dahlonega, GA

Skills

Remote support

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Timeline

Support Engineer II

AssuranceAmerica
01.2021 - Current

Spreader

LiteFighter
01.2019 - 01.2020

Specialist, Infantry

Georgia Army National Guard
01.2017 - 01.2023

Installer

Ernie Morris
01.2017 - 01.2018

Bachelor of Science - Computer Science

University of North Georgia

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