Summary
Overview
Work History
Education
Skills
Interests
Timeline
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ELLIS BOWLER

ELLIS BOWLER

Atlanta,GA

Summary

IT Support Specialist with extensive experience in technical support, hardware and software deployment, and network management. Proven ability to solve complex problems efficiently while maintaining high levels of customer satisfaction. Recognized for adaptability in fast-paced environments and commitment to delivering exceptional service.


Overview

8
8
years of professional experience

Work History

Support Engineer II

AssuranceAmerica
10.2021 - Current
  • Provide technical support and troubleshooting for hardware and software issues, manage deployment and configuration of hardware and software, and maintain IT infrastructure including network connectivity and VPN support for both remote and on location users
  • Document technical issues and resolutions in Zendesk, ensuring timely follow-up and resolution
  • Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.

Infantryman

Georgia Army National Guard
10.2017 - 10.2023
  • Demonstrated ability to work successfully under stress, adapt to quickly changing environments, collaborate effectively with diverse teams, during both a deployment in Afghanistan and in training environments
  • Planned, coordinated, and executed logistical support requirements for combat operations
  • Communicated effectively with superiors and subordinates, facilitating smooth execution of orders during high-stress situations

Spreader

LiteFighter
01.2019 - 01.2020
  • Utilized critical thinking skills to meet and regularly exceed production goals
  • Maintained clean and organized work areas to remove safety hazards and minimize production errors
  • Set up, calibrated, and continuously adjusted production equipment to achieve the desired production speed and material flow

Installer

Ernie Morris
01.2017 - 01.2018
  • Ensured on-time delivery and quality installation of educational and workplace furniture
  • Provided exceptional customer support, achieving POS (positively outstanding service) with an A+ customer approval rating
  • Accurately interpreted blueprints and schematics to successfully fulfill work orders

Education

BS - Computer Science

University of North Georgia
Dahlonega, GA
05-2018

Skills

  • Technical Support & Troubleshooting
  • Hardware & Software Deployment
  • Problem Solving & Analytical Skills
  • Active Directory Management
  • Incident management
  • Typing Speed: 103 WPM
  • Remote support
  • Ticketing systems

Interests

  • Racing motorcycles
  • Watching motorsports
  • Weight lifting
  • Video games
  • Smoking BBQ
  • Mountain Biking

Timeline

Support Engineer II

AssuranceAmerica
10.2021 - Current

Spreader

LiteFighter
01.2019 - 01.2020

Infantryman

Georgia Army National Guard
10.2017 - 10.2023

Installer

Ernie Morris
01.2017 - 01.2018

BS - Computer Science

University of North Georgia

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ELLIS BOWLER