Ellis Cover
Waxhaw,NC
Summary
Detail-oriented professional experienced in security monitoring and risk assessment. Known for strong organizational and interpersonal skills, contributing to improved compliance and efficient operations in high-stakes environments.
Overview
18
18
years of professional experience
Work History
Security Attendent
Independent Contractor/Perdiem
Charlotte, North Carolina
04.2022 - Current
- Assisted clients with daily needs, delivering personalized support and addressing specific requirements.
- Secured premises by monitoring crowd control, emergency exits, risks, secure areas and attendance totals effectively.
- Maintained cleanliness and organization of areas to ensure safety standards were upheld.
- Monitored guest behavior for signs of intoxication or disruption, taking necessary action.
- Documented services rendered for accurate client records and tracking purposes.
- Collaborated with team members to enhance service delivery and operational efficiency.
- Reported maintenance or safety issues to management promptly for immediate action.
- Provided immediate assistance during emergencies, following established protocols.
Lead Deployment Engineer/Independent Contractor
Compucom Truist
Charlotte, North Carolina
01.2024 - 01.2025
- Led deployment and configuration of IT infrastructure, ensuring adherence to security policies and best practices.
- Provided leadership in PC roll out Asset Management hardware and software solutions, including troubleshooting, upgraded swaps for desktop PCs, laptops, tablets, cellphones, printers with L2-L3 support.
- Managed large-scale deployments while coordinating with stakeholders and supporting project management efforts
Lead Deployment Engineer
DXC/Velocitor Solutions
Charlotte, North Carolina
03.2023 - 01.2024
- Led the deployment and Asset Management of proprietor solutions for large-scale client environments.
- Coordinated and executed software/hardware rollouts (6,000+ units) for Zebra Android Tablets, Samsung Galaxy devices, and thermal printers.
- Trained and led deployment teams, ensuring compliance with IT standards and seamless system integration.
- Collaborated with executives, stakeholders ensuring smooth setup, hardware configuration and activation across multiple platforms.
- Managed asset tracking, device repair evaluation, and data analysis Q/A
Technical Community Services Educator, Covlan Serv
Independent Contractor
Charlotte, North Carolina
09.2021 - 03.2023
- Supported and managed desktop/laptop/mobile devices in hardware setups, troubleshooting and system upgrades
- Led project management initiatives for IT solutions, offering bilingual technical support
Technical Support Specialist II-III, Asset Managem
Wells Fargo
Charlotte, North Carolina
05.2018 - 08.2021
- Led migration projects for Windows 10 rollouts to 10,000+ decentralized users in a large-scale enterprise environment.
- Provided support and troubleshooting for proprietor security solutions, ensuring the integrity and security of systems.
- Conducted risk analysis, reviewed security measures to prevent fraud and monitor compliance with industry standards .
- Managed LAN/WAN/VPN support, offering technical assistance to internal teams and external clients with Q/A.
TSO
TSA
Charlotte, North Carolina
11.2007 - 03.2015
- Assisted DHS components and partners reducing threats to thousands by 10% through enforced immigration, prohibited item restraint on public, baggage, transportation infrastructure and commerce
- Planned risk program, identified risk, reduced risk, planned and managed communicative activities, estimated active durations, controlled schedule, performed quality assurance and controlled quality
- Applied technical security screening procedures, monitored CCTV, aviation dynamics, PC setup configuration, generated software operations imagery, collected requirements, defined sequenced activities and controlled the public
- Performed anti-fraud investigative immigration functions with extensive screening, vetting inquiries, detailed research analysis, public safety, explosive trace detection, responded to alarms, breaches and national security
- Assessed, evaluated, interviewed, translated, and assisted management in collective data analysis regarding immigration policies, procedures, laws and regulations with planned case processing strategies
- Developed, implemented plans, monitored, evaluated and processed public with government compliance
- Organized, conducted, mediated conflict management briefings and labor relations among staff
- Coordinated, researched, performed studies in policies, methods, and techniques for program advancement
- Recruited, trained and motivated individuals, completed projects within budget and time management
Education
Some College (No Degree) - Technology Management
SUNY Empire State College
Saratoga Springs, NYSome College (No Degree) - Workforce Management
South Piedmont Community College
Monroe, NCSome College (No Degree) - Project Management
Central Piedmont Community College
Charlotte, NCSome College (No Degree) - Homeland Security
Central Piedmont Community College
Charlotte, NCSkills
- Client assistance
- Security monitoring
- Emergency response
- Incident documentation
- Risk assessment
- Technical troubleshooting
- Quality assurance
- Interpersonal communication
- Organizational skills
- Conflict resolution
Languages
Spanish
Professional
Accomplishments
TSA
Affiliations
Non-Profit Independent Contractor
References
References available upon request.
Timeline
Lead Deployment Engineer/Independent Contractor
Compucom Truist
01.2024 - 01.2025
Lead Deployment Engineer
DXC/Velocitor Solutions
03.2023 - 01.2024
Security Attendent
Independent Contractor/Perdiem
04.2022 - Current
Technical Community Services Educator, Covlan Serv
Independent Contractor
09.2021 - 03.2023
Technical Support Specialist II-III, Asset Managem
Wells Fargo
05.2018 - 08.2021
TSO
TSA
11.2007 - 03.2015
Some College (No Degree) - Technology Management
SUNY Empire State College
Some College (No Degree) - Workforce Management
South Piedmont Community College
Some College (No Degree) - Project Management
Central Piedmont Community College
Some College (No Degree) - Homeland Security
Central Piedmont Community College