ELLIS FERREIRA

I worked on day to day operations with the Director of Tennis.

We worked on budget issues and streamlining our expenditures.

I was in charge of starting a Junior program and facilitating it's growth.

Responsible for day to day operations of running a tennis and fitness club.

The facility had a pool, gym area and 5 outdoor tennis courts with 3 indoor tennis courts.

Daily duties included interacting with the members and helping to drive membership growth.

I helped run a very successful tennis program, along with the founder, Dave Marshall.

• Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
• Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
• Mentored junior team members, providing guidance and support to foster professional growth and success.
• Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
• Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.
• Enhanced customer satisfaction through proactive problem-solving measures and excellent communication strategies with clients.
• Managed department budget, ensuring optimal allocation of resources for maximum impact on company goals.
• Served as a liaison between the department and other divisions within the company, facilitating strong working relationships that contributed to successful projects.
• Improved department operations by capturing numerous opportunities to streamline processes and reduce waste.
• Developed strong interdepartmental relationships to improve communication and collaboration across the organization.
• Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

• Collaborated with multidisciplinary teams for optimal athlete support, ensuring holistic growth and development.
• Applied training techniques to improve performance both in competitive play.
• Developed training programs, preparation protocols and special promotional events.
• Maximized workout efficiency, improved health and increased well-being.

• Mentored junior staff members in delivering effective coaching techniques while maintaining professional standards at all times.
• Created a welcoming and inclusive environment for players, promoting sportsmanship, and encouraging fair play.
• Evaluated the success of tennis programs periodically by gathering feedback from participants, making adjustments as necessary to maintain high levels of satisfaction and enjoyment.
• Managed daily operations of the tennis facility, ensuring a smooth experience for members and guests.