Ellis McDaniel
Nash
Summary
Results-driven professional with extensive experience in hearing aid maintenance and patient counseling. Recognized for resolving customer inquiries efficiently while strengthening relationships with referring physicians, contributing to improved patient outcomes and increased sales.
Overview
32
32
years of professional experience
Work History
Area Sales Manager
Miracle Ear
04.2025 - Current
- Sole fitter and dispenser at 4 locations in assigned territory.
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Trained and mentored sales representatives on best practices and effective selling techniques.
Licensed Hearing Instrument Specialist
Padgett Hearing Aid Center
08.2024 - 04.2025
- Participated in training sessions to stay updated on industry advancements and product innovations.
- Expanded clinic''s reach by organizing community outreach events, raising awareness about hearing health services available.
- Strengthened relationships with referring physicians, enhancing referral rates for the practice.
- Improved patient outcomes by conducting thorough hearing evaluations and providing personalized recommendations.
Licensed Hearing Instrument Specialist
Miracle Ear
01.2021 - 08.2024
- Conducted hearing assessments to determine patient needs and suitability for hearing aids.
- Recommended appropriate hearing solutions based on individual audiometric results and lifestyle factors.
- Educated patients on device usage, maintenance, and troubleshooting techniques to enhance satisfaction.
- Fitted, calibrated, and programmed hearing instruments for optimal performance and user comfort.
- Provided ongoing support to clients through follow-up appointments and adjustments as necessary.
Claims Investigator
Flint and Crawford
10.2019 - 03.2020
- Conducted in-depth investigations of claims to determine validity and compliance with regulations.
- Collaborated with internal teams to enhance claim processing efficiency and accuracy.
- Developed comprehensive reports summarizing findings and recommendations for claims resolution.
Account Sales Manager
GG Distributing
05.2015 - 10.2019
- Developed and maintained strong client relationships to drive sales growth and retention.
- Implemented strategic sales initiatives, resulting in improved team performance and customer satisfaction.
- Trained and mentored junior sales staff, fostering professional development and knowledge sharing.
- Led negotiations with key accounts, ensuring favorable terms and strengthening partnerships.
- Managed account portfolios, prioritizing high-value clients while addressing their unique needs effectively.
Service Technician
Pender Water Wells
01.2014 - 05.2015
- Diagnosed and repaired water well systems to ensure optimal performance.
- Performed routine maintenance on pumps and motors, enhancing system reliability.
- Collaborated with clients to assess needs and recommend appropriate solutions.
- Trained junior technicians on equipment handling and safety protocols.
Insurance Agent
Farmer's Insurance
03.2013 - 01.2014
- Developed customized insurance solutions for clients, ensuring comprehensive coverage and risk management.
- Conducted detailed policy reviews to identify gaps and recommend enhancements for optimal protection.
- Provided exceptional customer service, addressing inquiries and resolving claims efficiently to maintain client satisfaction.
- Trained new agents on product offerings, compliance standards, and effective sales techniques to foster team success.
Store Manager
Tractor Supply Company
09.2001 - 08.2012
- Reduced shrinkage from 1.7% to 0.2%.
- Increased annual sales by $1.3 million within two years.
- Awarded best operating store within the district for two consecutive years.
- Consistently maintained lower than company average turnover.
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Developed and implemented strategic sales initiatives to drive revenue growth.
- Won multiple awards for sales and exceeding budget, meeting profit plan, and increasing annual sales within the district.
Assistant Store Manager
Wal-Mart Supercenter
12.1993 - 07.2001
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Collaborated with department managers to streamline processes and enhance team performance.
- Developed staff schedules to ensure adequate coverage during peak hours and special events.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Education
Associate of Arts -
University of Arkansas Cossatot Community College
De Queen, ARSkills
- Hearing aid maintenance
- Otoscopy examination
- Hearing instrument repair
- Feedback management
- Patient counseling
- Audiometric testing
- Custom earmolds
- Hearing aid fitting
- Patient Follow-up care
- Device programming
Timeline
Area Sales Manager
Miracle Ear
04.2025 - Current
Licensed Hearing Instrument Specialist
Padgett Hearing Aid Center
08.2024 - 04.2025
Licensed Hearing Instrument Specialist
Miracle Ear
01.2021 - 08.2024
Claims Investigator
Flint and Crawford
10.2019 - 03.2020
Account Sales Manager
GG Distributing
05.2015 - 10.2019
Service Technician
Pender Water Wells
01.2014 - 05.2015
Insurance Agent
Farmer's Insurance
03.2013 - 01.2014
Store Manager
Tractor Supply Company
09.2001 - 08.2012
Assistant Store Manager
Wal-Mart Supercenter
12.1993 - 07.2001
Associate of Arts -
University of Arkansas Cossatot Community College