Ellise El-Amin
Lehigh Acres
Summary
Im a Dependable Server, and am successful at providing fast, high-quality customer service to guests in restaurant settings. Practice team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
Work History
Account Manager
Resolute Roofing
06.2024 - Current
- Met existing customers to review current services and expand sales opportunities.
- Attended monthly sales meetings and quarterly sales trainings.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Developed, maintained and utilized diverse client base.
Server / Bartender in Training
Millers Ale House Bar and Grill
05.2023 - 06.2024
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Lead Licensed Massage Therapist
Amenity Pro LLC
01.2020 - 05.2023
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained client treatment records and designed long-term care programs for return customers.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Collected, arranged, and input information into database system.
Education
High School Diploma -
Island Coast High School
Cape Coral, FL05-2018
Skills
- Client relationship management
- Multi-task management
- Client rapport
- Team member support
- High volume dining
- Cash handling
Timeline
Account Manager
Resolute Roofing
06.2024 - Current
Server / Bartender in Training
Millers Ale House Bar and Grill
05.2023 - 06.2024
Lead Licensed Massage Therapist
Amenity Pro LLC
01.2020 - 05.2023
High School Diploma -
Island Coast High School
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