Ellison Hughes
Euless,TX
Summary
Exceedingly thorough Process Analyst with 6 years modifying ongoing business processes to achieve superlative results. Skilled at designing and applying process changes to improve efficiency and reduce costs, without detrimentally impacting ongoing operations. Documented provider of enhancements that improve both output and worker satisfaction.
Overview
10
10
years of professional experience
Work History
Tech Process Analyst
Verizon
03.2023 - Current
- Analyzed and documented company processes for executive leadership and suggested areas for improvement.
- Liaised with staff managers to collaboratively design process change implementation plans.
- Increased efficiency and team performance by implementing actionable process improvements.
- Led workshops aimed at fostering a culture of continuous improvement among team members.
- Conducted root cause analyses to pinpoint underlying problems within existing processes, enabling targeted improvements.
Business Coordinator/One Talk Process Analyst
Verizon
11.2016 - 03.2023
- Delivered exceptional customer service by promptly addressing concerns, maintaining strong relationships with clients and vendors.
- Enhanced team productivity by organizing regular meetings, setting clear goals, and providing necessary resources.
- Coordinated training programs for new employees, resulting in improved performance levels and reduced turnover rates.
- Increased client satisfaction with timely communication and proactive problem-solving skills.
Lead Sales Associate
Time Warner Cable
03.2014 - 07.2016
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Greeted customers and provided product advice to increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
BBA - Marketing
University of Texas At Austin
Austin, TX05.1998
Skills
- Process Documentation
- Reporting skills
- Workflow Analysis
- Skilled in Google Sheets and Microsoft Excel
- Project Management, Scrum Master Project Owner Certified
- Statistical Analysis
Timeline
Tech Process Analyst
Verizon
03.2023 - Current
Business Coordinator/One Talk Process Analyst
Verizon
11.2016 - 03.2023
Lead Sales Associate
Time Warner Cable
03.2014 - 07.2016
BBA - Marketing
University of Texas At Austin
Similar Profiles
Jason YoungJason Young
Senior Account Manager at VerizonSenior Account Manager at Verizon
Jessica JonesJessica Jones
Professional Sales Representative at VerizonProfessional Sales Representative at Verizon
Eugenia GordonEugenia Gordon
Associate Director of Accounting - Cash at VerizonAssociate Director of Accounting - Cash at Verizon
Stephanie BoweringStephanie Bowering
Network Engineer at VerizonNetwork Engineer at Verizon
Isaac SalazarIsaac Salazar
Overnight Stocker at WalmartOvernight Stocker at Walmart