Ellissia Gruber

• Improved customer satisfaction by efficiently addressing and resolving servicing issues in a timely manner.
• Developed customized client solutions by thoroughly analyzing individual financial circumstances and needs.
• Maintained up-to-date knowledge of industry regulations to ensure compliance when handling sensitive customer information and transactions.
• Delivered exceptional customer service as a dedicated point of contact for high-priority clientele, addressing their unique concerns and requirements.
• Developed strong rapport with customers through clear communication skills, empathetic listening abilities.
• Mitigated loss exposure by proactively identifying trends in delinquency rates and working with clients to develop payment plans or alternative solutions as needed.

• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
• Monitored progress and documented patient health status changes to keep care team updated.
• Assisted disabled clients to support independence and well-being.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Maintained clean, safe, and well-organized patient environment.
• Transported clients to medical and dental appointments to provide support.
• Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
• Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
• Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
• Transported clients to and from medical appointments with safety and efficiency.
• Monitored clients' overall health and well-being and noted significant changes.
• Laundered items, changed sheets and made bed to keep patients' bedroom clean.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Guided patients to restroom to support bladder and bowel relief requirements.
• Assisted with daily living activities, running errands, and household chores.
• Handled incoming mail, bills and invoices and completed appropriate actions.

I wasn't working during this time. From Feb. 2013 - Feb. 2020. I applied for disability in 2013-14 and was approved in 2015.

• Collaborated with dispatchers to receive route updates or report any delays affecting the transit schedule.
• Improved passenger satisfaction by providing timely and efficient transit services.
• Monitored weather conditions closely during operation hours to make informed decisions regarding route adjustments for passenger safety.
• Participated in ongoing training programs to stay current on industry regulations and best practices for safe transit operations.
• Maintained clean and neat shuttle for passenger comfort.
• Operated with safety and skill to avoid accidents and delays.
• Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
• Reported vehicle issues and malfunctions to maintenance department to schedule repair and minimize downtime.
• Transported customers to and from Location.
• Recorded accurate trip logs for management review, facilitating effective oversight of daily operations.