Elluisa Docena
San Diego ,CA
Summary
Skilled Certified Phlebotomy Technician with a proven track record at Scripps Healthcare, adept in venipuncture and maintaining infection control protocols. Demonstrates exceptional patient care and interpersonal skills, significantly enhancing lab productivity and patient experience. Expert in geriatric and pediatric phlebotomy, ensuring patient safety and HIPAA compliance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Phlebotomy Technician
Scripps Healthcare
San Diego, CA
09.2022 - Current
- Maintained sterile environments for safe and effective sample collection, reducing contamination risks.
- Implemented infection prevention measures while conducting venipunctures or capillary punctures on diverse populations.
- Exhibited interpersonal skills interacting with patients from diverse cultural backgrounds to establish rapport quickly.
- Provided compassionate care for anxious patients throughout the phlebotomy process, easing fears and creating a positive experience.
- Reduced patient wait times with efficient scheduling and timely blood draws.
- Enhanced overall lab productivity by maintaining an exceptional punctuality record and demonstrating a strong work ethic as a Certified Phlebotomy Technician.
Certified Phlebotomy Technician
Sdsu Students Heal
San Diego, CA
05.2021 - 09.2022
- Maintained sterile environments for safe and effective sample collection, reducing contamination risks.
- Enhanced patient comfort by maintaining a calm and professional demeanor during blood draw procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Enhanced efficiency in lab operations by maintaining accurate logs of patient details, test requests, and specimen records.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Office Assistant
Telecare Corporation
San Diego, CA
08.2020 - 03.2021
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Lab Processor
LabCorp
San Diego, CA
06.2019 - 12.2019
- Played an active role in maintaining laboratory inventory levels, ordering necessary supplies before depletion to avoid delays in processing times.
- Promoted patient confidentiality by adhering strictly to HIPAA guidelines during all stages of sample handling and result reporting processes.
- Supported clinical staff by promptly communicating critical test results and offering assistance in interpreting data.
- Assisted in training new hires, sharing best practices for efficient lab operations and promoting a positive work culture.
Call Center Representative
Samahan Health Center
08.2017 - 02.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Phlebotomy Certification - Phlebotomy
US Colleges
San Diego, CA04.2019
High School Diploma -
University City
San Diego, CA06.2009
Skills
- Venipuncture expertise
- Geriatric phlebotomy
- Patient safety
- Infection control protocols
- Pediatric phlebotomy
- Medical terminology
- Patient care
- HIPAA compliance
- Patient support
Certification
- Certified Phlebotomy Technician (CPT) - # CPT-02023015
- BLS Provider- active 08/2026
Timeline
Certified Phlebotomy Technician
Scripps Healthcare
09.2022 - Current
Certified Phlebotomy Technician
Sdsu Students Heal
05.2021 - 09.2022
Office Assistant
Telecare Corporation
08.2020 - 03.2021
Lab Processor
LabCorp
06.2019 - 12.2019
Call Center Representative
Samahan Health Center
08.2017 - 02.2019
Phlebotomy Certification - Phlebotomy
US Colleges
High School Diploma -
University City