Elma Moore
Clearwater,FL
Summary
Experienced and results oriented customer service and retail management professional with 10 plus years of working in multiple retail environments. A proven track record of proficiency with dealing with customers. Motivated with strengths in supervising employees and promoting a culture consistent with excellent customer service. Skilled in employee relations, inventory organization, and visual merchandising with a commitment to creating an environment that is conducive to achieving increased sales and customer retention
Overview
17
17
years of professional experience
Work History
Customer Service Manager
Macy's
Saint Petersburg, FL
07.2023 - 04.2026
- Build a productive, enthusiastic team eager to engage with customers and created memorable shopping experiences.
- Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency
- Reviewed and utilized Sales and Star Rewards data to recognize colleagues and develop strategies to improve results.
- Manage selling support, including the stockroom, signing, equipment, and merchandising.
- Interved, hired, trained, coached , developed, coordinated, evaluated team of 20
- managed the team to meet or exceed performance and behavioral expectations; addressed complaints and resolve problems with colligues
Retail Store Manager
ZARA
Sarajevo
04.2018 - 12.2022
- Hired, trained, and developed employees for various positions throughout the store.
- Tracked and analysed sales and customers trends in order to maximize sales and revenue.
- Prepared daily work schedules and assigned tasks to 70+ employees, scheduled deliveries, and enforced company policy.
- Maintained statistical and financial records as well as managed budgets.
- Oversaw pricing and stock control.
- Achieved 100% of individual and store sales targets for two consecutive years by actively engaging with customers and introducing new brands and product lines.
- Maintained sales floor by arranging and organizing merchandise, stocking merchandise, and setting up displays per company standards and store policies.
- Effectively handling all customer request and concerns with professionalism and prompt customer service.
- Operated point-of-sale systems, processing sales, refunds, exchanges, and distribution of returns to appropriate departments.
Assistant Manager
Sandro
Paramus, NJ
11.2013 - 03.2018
- Supported the store manager to increase monthly sales revenue by 15%.
- Recruited, hired, and trained 20+ associates, developing them into productive team members with excellent product knowledge.
Sales Associate
adidas
Nyack, NY
11.2011 - 06.2013
- Assist an average of 40 customers per day in finding and selecting items, and providing recommendations
- Stock, replenish, and organize inventory with accuracy and efficiency
- Maintain accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximise purchases
- Provide outstanding customer services
- Assisted team members when necessary in handling the cash registers, organizing inventory room, labelling products, unloading merchandise, and cleaning up
Personal Assistant
Jaqueline Grossman
Nyack, NY
08.2009 - 09.2011
- Received calls, took detailed messages, and followed up with callers on behalf of the family
- Handle incoming and outgoing correspondence, including postal, email, and faxes
- Planed and supervised all personal and business travel arrangements including air travel, ground transportation, and hotel accommodations
- Interacting with vendors, household maintenance personnel and running personal errands
- Established and organized filing system for personal and business documents.
Education
College Degree - B.A
University of Economics
Sarajevo06.2009
High school diploma - undefined
Third Gymnasium
Sarajevo05.2006
Skills
- Facilitated communication across diverse linguistic groups through multilingual proficiency
- Facilitated executive operations by managing schedules, communications, and administrative tasks
- Demonstrated exceptional organizational skills to streamline project workflows
- Demonstrated exceptional verbal and written communication skills to facilitate effective collaboration
- Optimized scheduling and prioritization of tasks to enhance productivity
- Led customer service operations, ensuring high-quality support and satisfaction for clients
Languages
Serbo-Croatian - Fluent
English - Fluent
Spanish - Intermediate
Timeline
Customer Service Manager
Macy's
07.2023 - 04.2026
Retail Store Manager
ZARA
04.2018 - 12.2022
Assistant Manager
Sandro
11.2013 - 03.2018
Sales Associate
adidas
11.2011 - 06.2013
Personal Assistant
Jaqueline Grossman
08.2009 - 09.2011
High school diploma - undefined
Third Gymnasium
College Degree - B.A
University of Economics