Elma Quinteros
Woodbridge,Virginia
Summary
Driven by innovative thinking and effective organization skills, I excelled as a Team Leader at Haagen-Daz, where I streamlined operations and significantly enhanced customer satisfaction. My expertise in collaborative teamwork and mentoring, alongside proficiency in dual languages, has consistently achieved outstanding results, showcasing my dedication to excellence and attention to detail.
Overview
2025
2025
years of professional experience
Work History
Team Leader
Haagen-Daz
09.2023 - Current
- Streamlined operations by overseeing inventory tasks and addressing customer concerns efficiently.
- Guided fresh recruits through processes to ensure seamless integration.
- Monitored and ensured compliance with equipment quality standards.
- Took food and beverage orders accurately, ensuring special dietary needs were met.
- Provided exceptional service to high volume of daily customers.
Lube Technician
Ourisman Chrystler Dodge Jeep RAM
06.2022 - 08.2023
- Addressed specific needs and concerns of customers effectively.
- Completed online manufacturer training sessions.
- Performed oil changes and lubrication services on a variety of vehicles.
- Provided support to senior technicians.
- Conducted test drives before and after repair services.
- Installed new windshield wiper blades and checked tire pressure.
- Tested batteries using specialized equipment such as digital multimeters.
- Installed batteries, shock absorbers and exhaust systems.
- Kept shop area neat and clean by removing debris and safely disposing of used oil.
- Documented technical and system work performed for each vehicle on repair order.
- Documented work performed on repair orders, submitting reports to supervisor for implementation into corporate system.
Team Leader
Haagen-Das
11.2021 - 08.2022
- Streamlined operations by overseeing inventory tasks and addressing customer concerns efficiently.
- Guided fresh recruits through processes to ensure seamless integration.
- Monitored and ensured compliance with equipment quality standards.
- Took food and beverage orders accurately, ensuring special dietary needs were met.
- Provided exceptional service to high volume of daily customers.
Baker's Assistant
Aliss' Cakery
Woodbridge, VA
- Utilized measuring instruments, commercial-grade mixers, and ovens to bake cakes and pastries.
- Designed appealing product displays to maintain a unique presentation.
- Consistently maintained high cleanliness levels, organization, storage, and sanitation of food and beverage products to ensure quality.
- Rolled and kneaded dough in preparation for cutting and shaping.
Education
High School Diploma -
C.D Hylton High School
06-2023
Enrolled For Associates of Applied Science - Interior Design
Northern Virginia Community College
Skills
- Innovative Thinking
- Effective Organization Skills
- Collaborative Teamwork
- Dual Language Proficiency
- Mentoring
- Conflict resolution
- Allergy awareness
- Memory retention
- Attention to detail
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Team Leader
Haagen-Daz
09.2023 - Current
Lube Technician
Ourisman Chrystler Dodge Jeep RAM
06.2022 - 08.2023
Team Leader
Haagen-Das
11.2021 - 08.2022
Baker's Assistant
Aliss' Cakery
High School Diploma -
C.D Hylton High School
Enrolled For Associates of Applied Science - Interior Design
Northern Virginia Community College
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