El Maati Salmouni
San Antonio
Summary
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
8
8
years of professional experience
Work History
Branch Manager
Citizens
Belmont, MA
06.2022 - 08.2024
- Provides ongoing relationship servicing with current customers to maintain goodwill and gain additional business.
- Fostered strong relationships with clients, enhancing customer retention and satisfaction levels.
- Informs and advises customers of status or enhancements to current account productivity.
- Suggests resolution on account disputes and other account activity.
- Responds to customer inquiries and requests regarding account.
- Monitored financial performance metrics to identify areas for operational improvement.
- Developed and implemented strategic business plans, driving branch growth and profitability.
- Led staff training initiatives, enhancing team performance and customer service quality.
- Oversaw daily branch operations, ensuring compliance with company policies and regulations.
Assistant Branch Manager
Citizens
Watertown, MA
11.2020 - 06.2022
- Assist the branch manager in daily operations and staff management.
- Oversee customer service to ensure high satisfaction and resolve issues.
- Help in training and mentoring new employees to enhance team performance.
- Monitor branch performance metrics and report on progress.
- Manage inventory and ensure compliance with company policies.
- Support marketing initiatives to promote branch services and products.
Relationship Banker
Citizens
Watertown, MA
01.2017 - 11.2022
- Build and maintain strong relationships with clients to understand their financial needs.
- Provide personalized banking solutions and product recommendations.
- Assist clients with account management and transactions.
- Educate customers on banking products, services, and digital tools.
- Identify opportunities for cross-selling additional financial services.
- Collaborate with other bank departments to ensure customer satisfaction.
Education
Bachelor of Science - Business Administration
Salem State University
Salem, MA05-2008
Skills
- Branch operations management
- Excellent time management skills
- Excellent work ethic
- Coaching and mentoring
- Team supervision
- Relationship building and management
- Client relationship management
- Cash handling
- Customer service
Timeline
Branch Manager
Citizens
06.2022 - 08.2024
Assistant Branch Manager
Citizens
11.2020 - 06.2022
Relationship Banker
Citizens
01.2017 - 11.2022
Bachelor of Science - Business Administration
Salem State University