EL MEHDI BEN KARROUM
Airline Operations Supervisor & VIP Coordination \ Project Manager For U.S. Government Initiatives \ Business Development Manager
Doha
Summary
I’m a detail-oriented professional with a strong background in project management, VIP services, and Traveling diplomatic protocol. I’ve had the opportunity to work closely with senior officials and foreign dignitaries, coordinating high-level events and managing government contracts. I’m skilled at handling official correspondence, maintaining cultural sensitivity, and ensuring everything runs smoothly, even in high-pressure situations. With strong communication, organizational skills, and advanced knowledge of Microsoft Office, I’m able to manage multiple tasks effectively. my communication skills help me connect with international partners and support diplomatic efforts.
Overview
11
11
years of professional experience
13
13
years of post-secondary education
3
3
Languages
Work History
Airport Operations Supervisor & VIP Coordination
Etihad Airways
07.2023 - Current
- Supervised the seamless operation of ground services at Hamad International Airportt, ensuring on-time performance and high standards of service for VIP passengers, diplomats, and government representatives.
- Coordinated travel logistics and schedules for high-profile passengers, ensuring their needs were met with efficiency and attention to detail.
- Collaborated with senior officials and international counterparts to manage complex itineraries, resolve operational issues, and ensure compliance with local and international aviation protocols.
- Managed communication between ground teams and airline executives, ensuring that any delays or issues were promptly addressed.
Customer Service Executive
Qatar Airways
12.2021 - 06.2023
- Provided VIP service to high-profile passengers, including government officials, diplomats, and international dignitaries during the FIFA World Cup 2022 at transfer Area.
- Managed high-pressure situations during large-scale events, ensuring that all guest services were executed smoothly and in accordance with the highest standards of customer care and professionalism.
- Acted as a liaison between the airline and high-level officials, ensuring that all communication was clear, efficient, and met diplomatic expectations.
Project Manager – U.S. Government Contracts
Farstafford
08.2022 - 11.2022
- Managed end-to-end execution of U.S. government contracts, including cybersecurity, army services, janitorial, and military deployment services.
- Coordinated with Contracting Officers (KO) and Contracting Officer Representatives (COR) to ensure compliance with Performance Work Statements (PWS) and government standards.
- Liaised with service providers and U.S. government agencies to ensure timely and accurate service delivery, maintaining high standards of quality and protocol.
- Handled project documentation, including reports, invoices, and financial submissions, ensuring full compliance with U.S. government regulations.
- Facilitated communication between military officials and government representatives, ensuring smooth project implementation and addressing any issues promptly.
Business Project Manager
Fibrethd
02.2021 - 07.2021
- Developed and managed strategic relationships with key stakeholders, including senior government officials, diplomats, and international business leaders.
- Coordinated and planned high-level meetings, conferences, and events for senior executives and government representatives, ensuring all logistical and protocol requirements were met.
- Conducted market research and business analysis, preparing briefings and presentations for senior officials, aligning with organizational goals and diplomatic standards.
Senior Customer Service / Special Services Executive
Etihad Airways
11.2014 - 08.2020
- Delivered exceptional service to VIP passengers, including government officials and dignitaries, ensuring their travel journey met all specific requirements and diplomatic protocols.
- Coordinated and escorted high-profile clients throughout their Journey at Abu Dhabi Airport, managing check-in, security, and transit needs with discretion and professionalism.
- Collaborated with senior airline and government representatives to ensure smooth travel arrangements and adherence to diplomatic protocols.
- Acted as the primary liaison for VIP clients, addressing their special needs and requests while ensuring a seamless and enjoyable travel experience.
- Maintained confidentiality and professionalism in all communications with clients and stakeholders, ensuring all travel requirements were met with the highest level of service.
Film Location Manager
Zak Mak Production In Association with CBC Channel
06.2014 - 07.2014
- Worked closely with production teams, including cameramen, decorators, and local staff, to ensure seamless execution of the "THE AMAZING RACE" TV program.
- Oversaw and monitored set decorations, ensuring they met high standards for filming and creating the ideal environment for a smooth production process.
- Ensured that all logistical aspects, including set-up, filming, and tear-down, were executed efficiently, contributing to a flawless filming experience.
Education
Bachelor of Literature - English Studies & Communication
CADI AYYAD University
Marrakech 04.2001 - 04.2014
Skills
Protocol and Event Management
Timeline
Airport Operations Supervisor & VIP Coordination
Etihad Airways
07.2023 - Current
Project Manager – U.S. Government Contracts
Farstafford
08.2022 - 11.2022
Customer Service Executive
Qatar Airways
12.2021 - 06.2023
Business Project Manager
Fibrethd
02.2021 - 07.2021
Senior Customer Service / Special Services Executive
Etihad Airways
11.2014 - 08.2020
Film Location Manager
Zak Mak Production In Association with CBC Channel
06.2014 - 07.2014
Bachelor of Literature - English Studies & Communication
CADI AYYAD University
04.2001 - 04.2014
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