Lenea Thomas
Saint Paul,MN
Summary
Enthusiastic professional inspired to help others. Driven to apply unfailing work ethic and strong attention to detail to meet objectives. Collaborative team player with strong customer service and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Airport Operations Coordination Center Agent
Sun Country Airlines
06.2023 - 05.2024
- Maintained accurate records of flight details, ensuring prompt updates are communicated to relevant parties.
- Streamlined communication between various airport departments, via phone and email, ensuring smooth operations and timely flight departures.
Teacher's Assistant 2 Special Education
Saint Paul Public Schools
09.2022 - 06.2023
- Supported student learning objectives through personalized and small group assistance.
- Assisted lead teachers with lesson plan creation and materials development.
- Assisted in maintaining engaging and respectful educational environment.
Personal Care Assistant
Lifeworks Services
03.2022 - Current
- Assists with daily living activities, running errands, and household chores.
- Remains alert to problems or health issues of clients and competently responds.
Corespondent Operations Specialist 3
Wells Fargo
07.2018 - 07.2020
- Extensive data entry. Documented borrower's information in loan processing system with accuracy and resolved any discrepancies.
- Supported loan processing by verifying applicant documentation.
Customer Experience Specialist
Delta Airlines
01.2015 - 01.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Extensive data entry. Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Education
Biology
College of the Sequoias
Visalia, CA2007
Biology
Virginia Wesleyan College
Norfolk, VA2005
High School Diploma -
Central High School
Saint Paul, MN2005
Skills
- Strong oral, written communication, analytical, problem solving, and organizational skills
- Previous office experience with great attention to detail
- Able to learn custom Customer Relationship Management (CRM) software and basic QuickBooks entry
- Comfortable working with numbers
- Familiar with social media platforms especially Facebook and Instagram
Timeline
Airport Operations Coordination Center Agent
Sun Country Airlines
06.2023 - 05.2024
Teacher's Assistant 2 Special Education
Saint Paul Public Schools
09.2022 - 06.2023
Personal Care Assistant
Lifeworks Services
03.2022 - Current
Corespondent Operations Specialist 3
Wells Fargo
07.2018 - 07.2020
Customer Experience Specialist
Delta Airlines
01.2015 - 01.2018
Biology
College of the Sequoias
Biology
Virginia Wesleyan College
High School Diploma -
Central High School
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