Elmer Chavez-Benavides
Bakersfield,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Customer Service Agent/Cross Trained
Unifi Services
Bakersfield, California
02.2025 - Current
- Enhanced customer experiences during check-in and boarding procedures by addressing individual needs and concerns. Addressed challenges linked to flight delays, cancellations, baggage weight, and travel issues. Coordinated with service agents to foster teamwork in resolving customer issues promptly. Supported colleagues in effectively resolving customer challenges, contributing to overall satisfaction. Conducted account lookups and verified travel documentation to facilitate smooth boarding. Informed travelers about necessary details to guarantee proper accommodations.
Customer Service Supervisor
Piedmont Airlines
Bakersfield, CA
08.2022 - 02.2025
- Led team of 52 customer service representatives, enhancing customer interactions through focused guidance. Facilitated weekly team meetings for updates, coaching, and resolution of challenges to maintain team alignment. Promptly resolved escalated customer issues while upholding high standards of professionalism. Developed rewards program to recognize top-performing agents and enhance team morale. Participated in the hiring process by conducting interviews and aiding in candidate selection.
Medical Assistant
Central Cardiology Medical Center
Bakersfield, CA
06.2019 - 08.2022
- Executed clinical and administrative duties in fast-paced medical office, enhancing patient care by taking vital signs, preparing exam rooms, scheduling appointments, and managing patient records.
Server
The Elephant Bar Restaurant
, California
07.2016 - 03.2019
- Highly motivated and experienced server with three years of dedicated service at Elephant Bar, specializing in high-volume, casual dining environments. Proven ability to maximize guest satisfaction, increase check averages through suggestive selling, and maintain efficient service flow. Adept at POS system operation, team collaboration, and adherence to strict food safety standards.
Education
Some College (No Degree) - Medical Assistant
San Joaquin Valley College
Visalia, CALanguages
Bilingual, Spanish - Fluent
Timeline
Customer Service Agent/Cross Trained
Unifi Services
02.2025 - Current
Customer Service Supervisor
Piedmont Airlines
08.2022 - 02.2025
Medical Assistant
Central Cardiology Medical Center
06.2019 - 08.2022
Server
The Elephant Bar Restaurant
07.2016 - 03.2019
Some College (No Degree) - Medical Assistant
San Joaquin Valley College