Morgan Walker
Crestview,FL
Summary
Certified Clinical Medical Assistant (CCMA) with 5+ years of experience in patient care, documentation, compliance, and customer service. Recently completed medical assistant training and seeking an externship opportunity to apply clinical knowledge in a hands-on healthcare setting. Known for strong communication, attention to detail, and delivering compassionate, patient-centered care in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Customer Service Supervisor / Cross-Trained Agent
Trego-Dugan Aviation
Destin, USA
02.2024 - Current
- Supervised daily operations and customer service staff, ensuring high service standards in fast-paced environment
- Resolved escalated customer concerns, enhancing customer satisfaction and retention
- Train new hires on procedures, systems, and service expectations
- Ensure compliance with safety and operational policies
- Maintain accurate records and documentation
- Provided customer service in aviation support industry.
Disability Support Professional
Horizons Residential Care Center
Rural Hall, USA
08.2021 - 05.2023
- Delivered personalized care and daily living assistance to enhance quality of life for individuals with disabilities
- Assisted with hygiene, mobility, and daily activities
- Monitored and documented vital signs, reporting changes to medical staff
- Documented patient information meticulously to ensure continuity of care and compliance with health regulations
- Followed individualized care plans and infection-control protocols
- Coordinated with healthcare teams to effectively address individual needs and promote overall patient well-being
- Provided residential support services to individuals with disabilities in a care facility.
Education
Medical Assistant Program Graduate - Online
Stepful
Online04-2026
Certified Clinical Medical Assistant (CCMA) -
National Healthcareer Association (NHA)
04-2026
High School Diploma -
Walkertown High School
Walkertown, NC06-2020
Skills
- Vital Signs Measurement
- Patient Intake
- Phlebotomy Techniques
- Venipuncture
- Capillary Collection
- EKG Placement
- Basic Cardiac Monitoring
- Injections
- Basic Clinical Procedures
- Infection Control
- Safety Protocols
- Electronic Medical Records
- Patient Scheduling
- Coordination
- Insurance Verification
- Authorization Processes
- Medical Documentation
- HIPAA Compliance
- Professional Communication
- Patient-Focused Customer Service
- Multitasking
- Organization
- Problem Solving
- Adaptability
- Team Collaboration
- Medical terminology
References
Available upon request
Personal Information
Title: CCMA
Core Competencies
Vital Signs Measurement & Patient Intake (trained), Phlebotomy Techniques - Venipuncture & Capillary Collection (training), EKG Placement & Basic Cardiac Monitoring (trained), Injections & Basic Clinical Procedures (instructional training), Infection Control & Safety Protocols, Electronic Medical Records (EMR) Documentation (training experience), Patient Scheduling & Coordination, Insurance Verification & Authorization Processes (familiarity), Medical Documentation & HIPAA Compliance, Professional Communication, Patient-Focused Customer Service, Multitasking & Organization, Problem Solving & Adaptability, Team Collaboration
Timeline
Customer Service Supervisor / Cross-Trained Agent
Trego-Dugan Aviation
02.2024 - Current
Disability Support Professional
Horizons Residential Care Center
08.2021 - 05.2023
Medical Assistant Program Graduate - Online
Stepful
Certified Clinical Medical Assistant (CCMA) -
National Healthcareer Association (NHA)
High School Diploma -
Walkertown High School