Karla Vazquez
Elizabeth,NJ
Summary
Dynamic customer service professional with experience at Choice Aviation Services, excelling in high-pressure environments. Proven ability to deliver exceptional service while managing multiple priorities. Skilled in electronic health records management and patient communication, ensuring compliance and enhancing patient satisfaction. Bilingual communicator dedicated to fostering positive client relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Choice Aviation Services / AGI
Newark, United States
11.2023 - Current
- Assist passengers with self-service and assisted check-in procedures
- Respond to flight inquiries and provide accurate travel information
- Verify travel documents and issue boarding passes
- Inform passengers about baggage policies and restrictions
- Provide high-quality customer service in a fast-paced airport environment
Catering Coordinator
Flying Food
Newark, United States
05.2020 - 09.2023
- Planned and coordinated catering services for airline operations
- Communicated with clients to ensure all service needs were met
- Organized event timelines and logistics for in-flight catering
- Delivered excellent customer service while managing multiple priorities
- Ensured accuracy and timeliness of catering deliveries
Fulfillment Associate (Pick)
Amazon Fulfillment Center
Staten Island, United States
03.2023 - 05.2023
- Picked customer orders accurately from storage bins
- Transferred items into designated containers for packing
- Maintained productivity and accuracy standards
- Worked efficiently in a fast-paced warehouse environment
Education
Medical Assistant Certificate -
Garden State Science & Technology Institute
Jersey City, NJ, United States12.2025
High School Diploma -
Keystone National high school
United States12.2025
High School Studies -
Lerma de Villada
Estado de México, MexicoSkills
- Patient intake and documentation
- Vital signs measurement
- Phlebotomy and capillary puncture
- Injections administration
- EKG/ECG performance
- Specimen collection and handling
- Infection control techniques
- Medical terminology proficiency
- Electronic health records management
- Appointment scheduling
- HIPAA compliance
- Bilingual communication
- Patient education and communication
- Time management skills
- Organizational abilities
- Team collaboration
- Professionalism
Certification
- CPR/AED Certification, Current, American Heart Association
- EKG Technician Training, Completed, Garden State Science and Technology Institute
Timeline
Customer Service Agent
Choice Aviation Services / AGI
11.2023 - Current
Fulfillment Associate (Pick)
Amazon Fulfillment Center
03.2023 - 05.2023
Catering Coordinator
Flying Food
05.2020 - 09.2023
Medical Assistant Certificate -
Garden State Science & Technology Institute
High School Diploma -
Keystone National high school
High School Studies -
Lerma de Villada