Heather Brown
Fairfield,IA
Summary
Pro-active Patient Care Provider experienced in delivering comprehensive care across diverse healthcare settings. Improved patient comfort and safety through compassionate support and effective communication within multidisciplinary teams. Focused on enhancing patient quality of life by assisting with daily living activities and meticulous documentation of vital signs and patient records.
Overview
1
1
Certification
3
3
years of post-secondary education
8
8
years of professional experience
Work History
Certified Nursing Assistant
Sunnybrook Nursing Home
Fairfield, IA
12.2020 - 03.2022
- Monitored vital signs and reported changes to nursing staff.
- Assisted residents with daily living activities and personal hygiene.
- Documented patient care information accurately in medical records.
- Collaborated with the healthcare team to ensure quality resident care.
- Answered call lights promptly and responded to patient needs accordingly.
- Observed and reported unusual symptoms and changes to the charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Assisted in feeding residents unable to do so themselves
- Provided companionship and emotional support to residents during activities.
- Maintained cleanliness and organization in resident rooms and common areas.
- Documented residents' outputs at shift end to maintain accurate health records.
- Distributed snacks based on residents' dietary needs to enhance nutrition and satisfaction.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Participated in educational programs related to nursing assistant skills development.
Certified Nursing Assistant
Grapetree Medical Staffing
Milford, CA
05.2017 - 03.2022
- Monitored vital signs and reported changes to nursing staff.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Supported residents in daily living activities and personal hygiene to promote dignity and well-being.
- Documented patient care information accurately in medical records.
- Followed infection control protocols during all patient interactions.
- Answered call lights promptly and responded to patient needs accordingly.
- Observed and reported unusual symptoms and changes in the charge nurse.
- Delivered meals to patients in rooms and provided feeding assistance to ensure proper nutrition.
- Provided residents with drinking water and nourishment to ensure hydration and proper nutrition.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Administered comfort measures including back rubs and positioning pillows to enhance patient comfort.
- Participated in educational programs related to nursing assistant skills development.
Certified Nursing Assistant
Roseville Rehabilitation and Healthcare
Roseville, IA
01.2017 - 05.2017
- Monitored vital signs and reported changes to nursing staff.
- Assisted residents with daily living activities and personal hygiene.
- Conducted patient education on health maintenance and disease prevention.
- Supplied and emptied patient bedpans for comfort and hygiene.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Maintained cleanliness and organization in resident rooms and common areas.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Team member/General Manager
Taco Bell
Monmouth, IL
08.2014 - 01.2017
- Provided excellent customer service during high-volume meal periods.
- Addressed customer inquiries and resolved complaints effectively and promptly.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Greeted customers upon entering the store with friendly demeanor.
- Operated cash register, processed transactions, and handled cash responsibly.
- Maintained cleanliness and organization in dining and kitchen areas.
- Prepared food items following safety and quality standards.
- Assisted in training new staff on operational procedures and policies.
- Trained new team members using approved training materials and information.
- Collaborated with team members to ensure efficient service delivery.
- Collaborated with team members to maximize productivity and efficiency.
- Managed inventory by restocking supplies during shifts.
- Managed inventory levels and ordered supplies as needed.
- Inventoried and ordered materials, supplies and services.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Participated in team meetings to discuss strategies for improvement.
- Facilitated team meetings to enhance communication and collaboration.
- Built and maintained working relationships with peers and upper management.
- Answered telephones, directed calls, and took messages.
Certified Nursing Assistant
Peterson Health Care
Aledo, Illinois
03.2015 - 02.2016
- Monitored vital signs and reported changes to nursing staff.
- Collaborated with healthcare team to ensure quality resident care.
- Assisted residents with daily living activities and personal hygiene.
- Answered call lights promptly and responded to patient needs accordingly.
- Documented patient care information accurately in medical records.
- Followed infection control protocols during all patient interactions.
- Maintained cleanliness and organization in resident rooms and common areas.
Education
CNA - Basic Nursing Assistant Training
Carl Sandburg College
Galesburg, IL 06.2012 - 07.2012
PASS Alternative School
Monmouth , IllinoisSome College (No Degree) - Practical Nursing
Southeastern Community College
Burlington , Iowa 08.2019 - 03.2022
Skills
- Vital signs monitoring
- Infection control protocols
- Patient care documentation
- Daily living assistance
- Patient education
- Patient intake documentation
- Prior Nursing LPN program education
- Infection prevention training
- Healthcare compliance
- Care plan implementation
- Medical terminology
- Attention to detail
- Adaptability
- Problem solving
- Patient advocacy
- Privacy and confidentiality
- Vital signs documentation
Certification
- Child dependent and adult dependent mandatory reporter
- Hippa certificate
- PNA certification of completion hours
- Blood Born Pathogen Certificate
Timeline
Certified Nursing Assistant
Sunnybrook Nursing Home
12.2020 - 03.2022
Some College (No Degree) - Practical Nursing
Southeastern Community College
08.2019 - 03.2022
Certified Nursing Assistant
Grapetree Medical Staffing
05.2017 - 03.2022
Certified Nursing Assistant
Roseville Rehabilitation and Healthcare
01.2017 - 05.2017
Certified Nursing Assistant
Peterson Health Care
03.2015 - 02.2016
Team member/General Manager
Taco Bell
08.2014 - 01.2017
CNA - Basic Nursing Assistant Training
Carl Sandburg College
06.2012 - 07.2012
PASS Alternative School