ELMER A. PORTILLO
Westerville,OH
Summary
Dedicated and experienced Protection Services Supervisor with over four years of experience in security management within healthcare environments. Proven track record of overseeing security operations across multiple off-site locations, ensuring the safety and security of patients, staff, and property. Skilled in developing and implementing comprehensive security protocols, conducting risk assessments, and leading cross-functional teams to maintain compliance with healthcare regulations. Excellent communicator with strong leadership abilities, adept at training and mentoring staff, responding effectively to emergencies, and fostering a safety culture. Committed to enhancing security measures through continuous improvement and leveraging the latest industry best practices.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Protective Services Sergeant
Nationwide Children Hospital
01.2021 - Current
- Supervise and coordinate the Protection Services team across all Offsite Hospital locations, ensuring compliance with hospital policies and security regulations.
- Develop, implement, and review comprehensive security protocols tailored to each site's unique needs to effectively protect individuals and property.
- Regular audits and inspections of security measures at each location are conducted to identify vulnerabilities and recommend improvements.
- Respond to security incidents, emergencies, and critical situations, directing the response team effectively and liaising with local law enforcement as necessary.
- Train and evaluate security personnel, ensuring they have the skills and knowledge to manage security operations in dynamic environments.
- Create and maintain accurate records of security incidents, staff training, and compliance audits across all sites.
- Collaborate with hospital administration and key stakeholders to address specific security concerns and ensure alignment with overall hospital security goals.
- Manage scheduling and shift assignments for protection services personnel, ensuring adequate coverage and operational readiness at all times.
- Stay Current on industry standards, trends, and best practices in healthcare security and implement necessary enhancements.
- Foster a Culture of safety and security within the hospital community, promoting awareness and responsiveness to security issues among staff and patients.
Senior Officer/Liaison Officer
Nationwide Children's Hospital
01.2018 - 01.2021
- Ensure over 20+ Officers had their needs met and kept communications on behalf of the officers.
- Travel to multiple offsite locations.
- Completed and passed required training.
- Maintain Written and verbal communication with collogues.
- Write and review incident reports.
- Keep the peace and remain neutral in an altercation.
- De-escalate irate parents/patients and visitors.
- Protect staff, patients, visitors, and the assets of the hospital.
- Patrol all areas are covered through foot/ vehicle/bike patrol, operate CCTV/PTZ cameras.
- Communicate with mental health patients and empathize with their situation.
- Communicate and lead colleagues in situational occurrences.
- Enforce hospital parking policies and procedures.
- Perform vehicle assistance for patients and staff.
LOSS PREVENTION
U.S. Security
01.2015 - 01.2017
- Used a five-step system to detect, determine and detain shoplifters.
- Only use necessary force if needed.
- Escorted Staff members and trespassers.
- Documented incidents and relayed information to superiors.
- Completed and passed required training.
- Maintained Written and verbal communication with collogues.
- Used Microsoft products to document.
- Wrote and reviewed incident reports.
- Patrolled all areas are covered through foot/ vehicle/bike patrol, operate CCTV/PTZ cameras for two locations.
LOSS PREVENTION
Macy's
01.2012 - 01.2015
- Worked individually and as part of a team to create a successful work environment.
- Communicated with fellow associates and colleagues.
- Escorted Staff members and trespassers.
- Read nonverbal cues to determine a person's intentions.
- Apprehended shoplifters.
- Completed and passed required training.
- Maintained Written and verbal communication with collogues.
- Wrote and reviewed incident reports.
- Patrolled all areas are covered through foot/ vehicle/bike patrol, operate CCTV/ptz cameras.
Education
Advanced Regents Diploma -
Uniondale H.S.
Columbus State Community College
Columbus, OHSkills
- Analytical
- Self-motivated
- Verbal/ physical crisis intervention
- Security Public Safety
- Non-violent confrontation techniques
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Excellent communication
- Computer skills
- Organizational skills
- Active listening
- Problem resolution
- Verbal communication
- Organization and time management
Certification
- Medical Preparedness & Response to Bombing Incidents - TEEX Health & Safety CSHO
- Pediatric Disaster Response & Emergency Preparedness - TEEX Health & Safety CSHO
- Campus Emergencies Prevention, Response & Recovery - Ohio State University
- Mass Fatalities Incident Response - Franklin County Emergency Management & Homeland Security
- Diversity Awareness - FEMA
- Workplace Violence Awareness - FEMA
- Applying ICS to Healthcare Organizations - FEMA
- Introduction to Incident Command System for Healthcare /Hospitals - FEMA
- National Incident Management System (NIMS) - FEMA
- IAHSS Supervisor- International Association for Healthcare Security & Safety
- IAHSS Advance - International Association for Healthcare Security & Safety
- IAHSS Basic - International Association for Healthcare Security & Safety
- CCM - Emergency Management Institute
- CPR & AED - American Heart Association
Timeline
Protective Services Sergeant
Nationwide Children Hospital
01.2021 - Current
Senior Officer/Liaison Officer
Nationwide Children's Hospital
01.2018 - 01.2021
LOSS PREVENTION
U.S. Security
01.2015 - 01.2017
LOSS PREVENTION
Macy's
01.2012 - 01.2015
Advanced Regents Diploma -
Uniondale H.S.
Columbus State Community College
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