Summary
Overview
Work History
Education
Skills
Timeline
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Elmira Darnell

Las Vegas

Summary

Professional collections specialist with experience in managing and streamlining accounts receivable processes. Strong skills in credit analysis, negotiation, and conflict resolution, ensuring timely recovery and reduced delinquencies. Known for fostering team collaboration and adaptability to evolving business needs while maintaining high standards. Reliable and results-driven, consistently delivering on organizational goals.

Overview

14
14
years of professional experience

Work History

Credit and Collection Analyst

Willscot Mobile Mini
05.2021 - 07.2025
  • Successfully resolved disputes through effective negotiation skills, preserving positive client relationships throughout the collections process.
  • Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Enhanced debt recovery rates by implementing effective collection strategies and tactics.
  • Processed payments and applied to customer balances.
  • Managed an extensive portfolio of accounts while maintaining excellent attention to detail, minimizing errors during the collection process.

Mortgage Collections Specialist

Cenlar FSB
02.2015 - 04.2021
  • Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements implementing effective mortgage collection strategies.
  • Negotiated repayment plans for borrowers, promoting financial stability and preventing foreclosures.
  • Streamlined collections processes, improving efficiency in the mortgage servicing department.
  • Collaborated with cross-functional teams to develop innovative solutions for handling complex collection cases.
  • Achieved performance goals by consistently meeting or exceeding established metrics related to mortgage collections activities.



Debt Collection Specialist

Progressive Financial Services
09.2011 - 11.2015
  • Streamlined the debt recovery process by creating efficient workflows and utilizing advanced collection software tools.
  • Decreased delinquency rates through consistent follow-ups, negotiation skills, and timely resolution of disputes.
  • Recovered outstanding debts by implementing effective collection strategies and maintaining professional communication with debtors.
  • Expedited payment arrangements with debtors using persuasive techniques while treating them fairly and respectfully.
  • Evaluated debtor financial situations, offering customized payment plans based on individual circumstances, ultimately improving repayment rates.

Education

High School Diploma

Life Center
Denver, CO

Skills

  • Payment negotiations
  • Accounts receivable management
  • Dispute resolution
  • Goal oriented
  • Teamwork and collaboration
  • Customer service
  • Excellent communication

Timeline

Credit and Collection Analyst

Willscot Mobile Mini
05.2021 - 07.2025

Mortgage Collections Specialist

Cenlar FSB
02.2015 - 04.2021

Debt Collection Specialist

Progressive Financial Services
09.2011 - 11.2015

High School Diploma

Life Center

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