Elmira Gholami
Mission Viejo,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Customer Service Associate
Target
11.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Sales Expert
Havayar Co.
05.2010 - 09.2022
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Created and implemented sales strategies to successfully meet company targets.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Education
Bachelor of Science - Commercial Management
Islamic Azad University
Tehran, Iran06.2021
Associate of Science - Computer Science
Islamic Azad University
Tehran, Iran06.2009
Skills
- MS Office Proficiency
- Exceptional Communicator
- Customer Service and Assistance
- Customer Relationship Management
Languages
Persian
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Associate
Target
11.2022 - Current
Sales Expert
Havayar Co.
05.2010 - 09.2022
Bachelor of Science - Commercial Management
Islamic Azad University
Associate of Science - Computer Science
Islamic Azad University
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