Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elmira Sattarova

North Bergen,NJ

Summary

Dynamic Floor Manager with a proven track record at Treadwell Park, excelling in employee management and customer service. Expert in inventory management and team training, I enhanced service standards and optimized profitability. Recognized for fostering a positive work environment and implementing effective guest engagement strategies, ensuring exceptional experiences for all patrons.

Overview

3
3
years of professional experience

Work History

Floor Manager

Treadwell Park
06.2024 - Current
  • Oversaw daily operations, ensuring smooth service, staff efficiency, and a high-quality guest experience.• Managed hiring, training, and scheduling of front-of-house and back-of-house teams, fostering a positive work environment.• Monitored inventory, ordering, and cost control, reducing waste and optimizing profitability.• Supervised guest relations and conflict resolution, ensuring customer satisfaction and handling complaints professionally.• Led pre-shift meetings and staff development, improving service standards and team performance.• Analyzed sales reports and financial metrics to track performance and implement revenue-boosting strategies.• Maintained compliance with health, safety, and liquor regulations, ensuring a safe and legally compliant establishment.• Developed and enforced operational procedures, improving efficiency and workflow.• Collaborated with the kitchen and bar teams to ensure timely service and menu execution.• Worked closely with upper management on promotions, events, and marketing initiatives to drive guest engagement.
  • Managed store inventory and stock levels to maintain availability of products.

Assistant Manager

Watermark
05.2022 - 05.2024
  • Interacted with team members, encouraging each to be outgoing and offer excellent service to customers.
  • Acted as the main point of contact for guest relations, ensuring VIP and regular guests received personalized service.• Managed floor operations, overseeing staff assignments, table rotations, and service flow to optimize guest experience.• Handled reservations, private events, and special requests, coordinating directly with the kitchen and bar teams.• Responded to guest inquiries and complaints via email and in person, ensuring timely and professional resolution.• Communicated daily service updates, VIP reservations, and operational notes to staff and upper management via email.• Assisted in staff training and supervision, ensuring service consistency and adherence to restaurant standards.• Worked closely with the General Manager to implement service improvements, promotions, and guest engagement strategies.• Ensured compliance with health, safety, and service regulations, maintaining a high standard of cleanliness and professionalism.

Education

Lawyer - Civil Law

Kazan Federal University
Kazan, Russia
06.2014

Skills

  • Employee management
  • Customer service
  • POS systems
  • Team training and development
  • Inventory management
  • Employee schedule management
  • Hiring and training

Languages

English
Full Professional
Spanish
Elementary
Russian
Native or Bilingual

Timeline

Floor Manager

Treadwell Park
06.2024 - Current

Assistant Manager

Watermark
05.2022 - 05.2024

Lawyer - Civil Law

Kazan Federal University

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Elmira Sattarova