Elmita Zetino
Dacula,GA
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
School Clerk I
Gwinnett County Public School
08.2018 - Current
- Answered and responded to student and parent inquiries regarding academics, and school events.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Compiled and analyzed data to produce reports
- Answered questions from patrons and helped to find desired materials
- Handled check-in and check-out process of library books and materials at circulation desk
Legal Assistant
Blair Law
01.2017 - 08.2018
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Managed over 50 client calls per day.
- Responded to client inquiries and offering assistance.
- Contacted clients to schedule appointments and discuss progress of cases.
- Interviewed clients to obtain information relevant to cases.
Legal Assistant
Ghiaasiaan & Briceno Law
11.2016 - 01.2017
- Maintain cases organized by establishing and organizing files.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Keep clients informed by maintaining contact; communicating case progress
- Keep close contact with insurance claims and medical providers.
- Communicated pertinent information to clients via phone, email, and mail.
Customer Service Associate
Floor & Decor
03.2014 - 04.2015
- Answer incoming calls and emails in an efficient manner
- Identify customer questions, concerns, and overall needs
- Address customer complaints in a compassionate and patient manner
- Redirect customers to appropriate teams and/or departments as needed
- Help sales team generate leads, identify potential leads and forward to sales reps
- Meet or exceed call quotas and sales assist quotas, both personally and as a team unit.
Education
Associate of Science - Business Management
Gwinnett Technical College
Lawrenceville, GA12.2015
Skills
- Instructional support
- Facility Management
- Written and oral communication
- Data Management
- Organizational Efficiency
- Legal Document Preparation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
School Clerk I
Gwinnett County Public School
08.2018 - Current
Legal Assistant
Blair Law
01.2017 - 08.2018
Legal Assistant
Ghiaasiaan & Briceno Law
11.2016 - 01.2017
Customer Service Associate
Floor & Decor
03.2014 - 04.2015
Associate of Science - Business Management
Gwinnett Technical College
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