Elnara Matanova
Cumming,GA
Summary
Dynamic and self-motivated professional with a proven track record at Medside Healthcare, excelling in customer service and problem-solving. Known for maintaining composure under pressure and fostering teamwork, I effectively resolved conflicts, enhancing customer loyalty and satisfaction. Adaptable and organized, I thrive in fast-paced environments while leveraging technology to improve service delivery.
Overview
1
1
Certification
Work History
Aid
Medside Healthcare
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
Customer Service Representative
Fry’s Electronic
2013 - 2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Airport Customer Service Agent
O’Hair
2007 - 2009
Education
Business Administration
Georgia State University
Alpharetta, GAWilliam Howard Taft High School
Chicago, IL05.2009
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking Abilities
- Organizational skills
- Calm under pressure
- Multitasking
Certification
Notary Public
Languages
Russian
Full Professional
Turkish
Professional Working
English
Professional Working
Timeline
Aid
Medside Healthcare
Customer Service Representative
Fry’s Electronic
2013 - 2016
Airport Customer Service Agent
O’Hair
2007 - 2009
Business Administration
Georgia State University
William Howard Taft High School
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