Elnita Kindle
Conroe,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Manager of Delivery Operations
USPS
06.2004 - 01.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Cultivated a culture of continuous improvement by regularly soliciting feedback from staff members regarding areas where improvements could be made.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
No Degree - Finance
University of Phoenix
Houston06.2011
No Degree - Electrical Engineering
Prairie View A & M University
Prairie View, TX08.1991
Associate of Applied Science - Electronic Engineering Technician
ITT Technical Institute
Houston, Texas 08.1987
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Time Management
- Training and mentoring
- Decision-Making
- Complaint resolution
- Customer Relationship Management (CRM)
- MS Office
- Quality Assurance
- Proficient in Excel
Certification
- CPM - Certified Professional Manager
- Certified Black Belt, Lean Sigma, USPS
Timeline
Customer Service Manager of Delivery Operations
USPS
06.2004 - 01.2022
No Degree - Finance
University of Phoenix
No Degree - Electrical Engineering
Prairie View A & M University
Associate of Applied Science - Electronic Engineering Technician
ITT Technical Institute
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