GABRIEL NAVEDO
Ruskin,Florida
Summary
I am a customer-focused professional with 10+ years of experience in team leadership, customer service, and sales. I consistently exceed targets in fast-paced environments, bringing strong communication, teamwork, and adaptability. I approach challenges with a positive attitude and a commitment to continuous learning and growth. Willing to relocate: Anywhere
Overview
14
14
years of professional experience
Work History
Customer Service Delivery Driver – Warehouse Operations
Kroger
Tampa, FL
10.2021 - 02.2026
- Delivered customer orders accurately and efficiently, executing 10–30 time-sensitive deliveries daily while exceeding safety and service standards.
- Serve as yard marshal, coordinating preparation and dispatch over 100 delivery vans daily.
- Navigated routes using GPS technology to optimize delivery times and reduce fuel consumption.
- Addressed customer inquiries and resolved issues promptly to enhance satisfaction levels.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Trained and mentored new drivers on company policies, safety protocols, systems, and delivery best practices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
Owner/Operator
Auto Detail and Ceramic Coating
Ruskin, FL
05.2018 - 10.2021
- Founded and operated an independent service business with full P&L responsibility.
- Managed customer acquisition, scheduling, quality control, and financial tracking.
- Managed ceramic coating application techniques, ensuring optimal durability and customer satisfaction.
- Developed and implemented efficient auto detailing processes to enhance service quality.
- Oversaw inventory management systems to streamline supply ordering and reduce costs.
- Established customer relationship management strategies to foster loyalty and repeat business.
Sales Representative
Brandon Ford
Tampa, FL
10.2015 - 05.2018
- Cultivated strong customer relationships through effective communication and personalized service.
- Demonstrated product knowledge to assist customers in making informed purchasing decisions.
- Trained and mentored junior sales staff on best practices for customer engagement and closing techniques.
- Analyzed sales data to identify opportunities for upselling additional services and products.
- Collaborated with management to streamline sales processes, improving overall team efficiency.
- Expanded customer base through cold calling, networking, and relationship building.
- Fostered collaborative environment, sharing best practices among sales team.
Assistant Manager
VeriFone
San Juan, PR
02.2012 - 09.2015
- Supported enterprise ATM and POS operations for major banking clients.
- Managed order processing, inventory accuracy, and delivery route planning.
- Prepared operational reports and supported management decision-making.
- Facilitated conflict resolution within teams, promoting a collaborative work environment.
- Supported daily operations with management team to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
Bachelor's degree - Physical Education
Sistema Universitario Ana G Mendez
San Juan, PR05.2012
Associate's degree - undefined
Lake-Sumter State College
Leesburg, FL05.2008
Skills
- Positive attitude
- Customer service
- Teamwork and collaboration
- Time management
- Dependable and reliable
- Problem-solving & conflict resolution
- Leadership
- Delivery scheduling
- GPS and route planning
- DOT compliance
- Fluent in (English and Spanish)
- Excellent verbal & written communication
Timeline
Customer Service Delivery Driver – Warehouse Operations
Kroger
10.2021 - 02.2026
Owner/Operator
Auto Detail and Ceramic Coating
05.2018 - 10.2021
Sales Representative
Brandon Ford
10.2015 - 05.2018
Assistant Manager
VeriFone
02.2012 - 09.2015
Associate's degree - undefined
Lake-Sumter State College
Bachelor's degree - Physical Education
Sistema Universitario Ana G Mendez