DEBORAH HAYES
Webster
Summary
Dynamic customer service professional dedicated to team collaboration and exceptional results. Proven expertise in effective communication, problem-solving, and conflict resolution, ensuring seamless interactions and positive outcomes. Highly adaptable and dependable with a successful history of guiding teams through evolving challenges and demands. Recognized for cultivating a supportive and productive work atmosphere that drives engagement and performance.
Overview
19
19
years of professional experience
Work History
Customer Service Delivery Driver
Kroger Delivery
07.2024 - Current
- Delivered groceries efficiently while adhering to safety protocols and time schedules.
- Communicated effectively with customers regarding delivery status and any issues encountered.
- Maintained accurate records of deliveries, including mileage and product condition.
- Utilized mobile apps for real-time tracking of deliveries and customer interactions.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
English Teacher/Tutor (remote learning)
VIPKid
01.2018 - 01.2023
- Utilized digital platforms for virtual instruction, enhancing accessibility and learning flexibility for diverse learners.
- Assessed student progress through regular evaluations, providing constructive feedback to promote continuous improvement.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Implemented interactive teaching methods to facilitate student participation and foster a positive learning environment.
Business Office Director
Citrus Surgery Center
01.2016 - 01.2018
- Developed and implemented strategic initiatives to optimize patient flow and satisfaction.
- Conducted staff training programs focused on best practices in patient care administration.
- Communicated with insurance providers to resolve payment and coverage issues.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
ESE Paraprofessional
Eastside Elementary School (HCSB)
01.2013 - 01.2018
- Assisted in classroom management, promoting positive behavior and student engagement.
- Observed student progress and documented behavioral and academic data for feedback loops.
- Facilitated small group activities to reinforce learning objectives and enhance peer interactions.
- Supported teachers in managing classroom routines and maintaining consistent schedules while accommodating the unique needs of ESE students.
Director of Business Office
Pasco Regional Medical Center (HMA)
01.2007 - 01.2010
- Managed daily administrative operations to ensure efficient workflow and support staff needs.
- Developed training programs for new employees, fostering a culture of continuous learning and support.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
Education
B.S. - Business Administration
University of South Florida
Tampa, FL01.2005
A.A. - Mass Communications
Polk Community College
Winter Haven, FL01.1999
Skills
- Positive attitude
- Customer service
- Teamwork and collaboration
- Staff training and development
- Office management
- Attention to detail
- Time management
- Dependable and reliable
- Problem-solving
- Verbal and written communication
Timeline
Customer Service Delivery Driver
Kroger Delivery
07.2024 - Current
English Teacher/Tutor (remote learning)
VIPKid
01.2018 - 01.2023
Business Office Director
Citrus Surgery Center
01.2016 - 01.2018
ESE Paraprofessional
Eastside Elementary School (HCSB)
01.2013 - 01.2018
Director of Business Office
Pasco Regional Medical Center (HMA)
01.2007 - 01.2010
A.A. - Mass Communications
Polk Community College
B.S. - Business Administration
University of South Florida