DEBORAH HAYES
Webster
Summary
Dynamic customer service professional dedicated to team collaboration and exceptional results. Proven expertise in effective communication, problem-solving, and conflict resolution, ensuring seamless interactions and positive outcomes. Highly adaptable and dependable with a successful history of guiding teams through evolving challenges and demands. Recognized for cultivating a supportive and productive work atmosphere that drives engagement and performance.
Overview
19
19
years of professional experience
Work History
Customer Service Delivery Driver
Kroger Delivery
Groveland, FL
07.2024 - Current
- Delivered groceries efficiently while adhering to safety protocols and time schedules.
- Communicated effectively with customers regarding delivery status and any issues encountered.
- Maintained accurate records of deliveries, including mileage and product condition.
- Utilized mobile apps for real-time tracking of deliveries and customer interactions.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
English Teacher/Tutor (remote learning)
VIPKid
Brooksville, FL
01.2018 - 01.2023
- Utilized digital platforms for virtual instruction, enhancing accessibility and learning flexibility for diverse learners.
- Assessed student progress through regular evaluations, providing constructive feedback to promote continuous improvement.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Implemented interactive teaching methods to facilitate student participation and foster a positive learning environment.
Business Office Director
Citrus Surgery Center
Lecanto, FL
01.2016 - 01.2018
- Developed and implemented strategic initiatives to optimize patient flow and satisfaction.
- Conducted staff training programs focused on best practices in patient care administration.
- Communicated with insurance providers to resolve payment and coverage issues.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
ESE Paraprofessional
Eastside Elementary School (HCSB)
Brooksville, FL
01.2013 - 01.2018
- Assisted in classroom management, promoting positive behavior and student engagement.
- Observed student progress and documented behavioral and academic data for feedback loops.
- Facilitated small group activities to reinforce learning objectives and enhance peer interactions.
- Supported teachers in managing classroom routines and maintaining consistent schedules while accommodating the unique needs of ESE students.
Director of Business Office
Pasco Regional Medical Center (HMA)
Dade City, FL
01.2007 - 01.2010
- Managed daily administrative operations to ensure efficient workflow and support staff needs.
- Developed training programs for new employees, fostering a culture of continuous learning and support.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
Education
B.S. - Business Administration
University of South Florida
Tampa, FL01.2005
A.A. - Mass Communications
Polk Community College
Winter Haven, FL01.1999
Skills
- Positive attitude
- Customer service
- Teamwork and collaboration
- Staff training and development
- Office management
- Attention to detail
- Time management
- Dependable and reliable
- Problem-solving
- Verbal and written communication
Timeline
Customer Service Delivery Driver
Kroger Delivery
07.2024 - Current
English Teacher/Tutor (remote learning)
VIPKid
01.2018 - 01.2023
Business Office Director
Citrus Surgery Center
01.2016 - 01.2018
ESE Paraprofessional
Eastside Elementary School (HCSB)
01.2013 - 01.2018
Director of Business Office
Pasco Regional Medical Center (HMA)
01.2007 - 01.2010
A.A. - Mass Communications
Polk Community College
B.S. - Business Administration
University of South Florida