Terrence Nichols
Thonotosassa,FL
Summary
Professional driver prepared to efficiently transport goods and ensure timely deliveries. Adept in route planning, vehicle maintenance, and customer interaction. Strong focus on team collaboration, adaptability, and achieving reliable results. Known for punctuality, safety awareness, and excellent problem-solving skills.
Overview
2026
2026
years of professional experience
Work History
Customer Service Delivery Driver
Kroger
2024 - 2026.01
- Provide excellent customer service while delivering orders to the customer
- Act as a brand ambassador when discussing Kroger's Seamless Experience and delivery process with customers
- Ensure a high degree of professionalism and personal presentation when interacting with customers
- Drive a company vehicle safely and in accordance to Kroger’s driving standards
- Ensure customer orders are delivered on time and in good condition, resolving any issues that may occur
- Maintain customer communication while in route to inform them of any issues or changes to their delivery in adherence with Kroger delivery standards
- Control and maintain an accurate record of customer deliveries
- Assist fellow drivers that may encounter difficulties while out delivering
- Ensure that goods are kept within the correct temperature guidelines; monitor and record temperatures to follow food health and safety regulations
- Handle product safely and in accordance with food safety guidelines; record any serious breakages or contamination issues and report to supervisor
- Complete pre-inspections check of company vehicle before use and report any defects to supervisor
- Operate company provided technology devices for mapping and customer interaction
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Production Lead Tech A
Nestle Waters North America
2013.01 - 2024
- Oversaw daily production operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on equipment usage and best practices.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Lead daily operations to meet production goals
- Trained new hires on production procedures, ensuring a quick ramp-up time and consistent performance levels across the team.
- Collaborated with Quality Control teams to address any issues identified during inspections, implementing corrective actions as necessary to prevent reoccurrence.
- Operated equipment such as forklifts and overhead cranes to safely move heavy loads.
- Facilitated open communication channels between team members, fostering a positive work environment conducive to high performance levels.
- Led safety audits, fostering a culture of compliance and risk mitigation within the workforce.
- Analyzed production data to identify areas for operational improvement and cost reduction.
Teacher
All Gods Kids Academy
2011.01 - 2013.01
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Fostered a positive learning environment to enhance student participation and collaboration.
- Collaborated with parents and guardians to support student development and address academic needs.
- Advocated for inclusive education practices, ensuring all students received equitable learning opportunities.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Sales Merchandiser
The Pepsi Bottling Group
2006.01 - 2011.01
- Developed and executed merchandising strategies to optimize product placement and visibility.
- Analyzed sales trends to inform inventory management and promotional activities.
- Demonstrated ability to use an iOS handheld device
- Moving products within a store (for example, safely stacking and moving products on equipment such as a U-boat, hand truck/dolly and/or breakdown)
- Ability to work with minimal supervision
- Merchandising products to employer/customer set standards
- Managing & rotating backroom/stock room inventory (organizing pallets, stacking and storing inventory or products).
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
Education
High School Diploma -
Middleton High School
Tampa, FL2005-05
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Attention to detail
- Time management
- Punctual and reliable
- Safe driving
- Clean driving record
- Problem-solving
- DOT compliance
- Teamwork and collaboration
Accomplishments
- Maintained consistent and on-time delivery record with 98% of all orders arriving on time or ahead of schedule.
- Named Kroger “Driver of the Quarter” in 2025.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Production Lead Tech A
Nestle Waters North America
2013.01 - 2024
Teacher
All Gods Kids Academy
2011.01 - 2013.01
Sales Merchandiser
The Pepsi Bottling Group
2006.01 - 2011.01
Customer Service Delivery Driver
Kroger
2024 - 2026.01
High School Diploma -
Middleton High School