FELICE JOHNSON
Miami
Summary
Dynamic customer service professional with a positive attitude and a valid driver's license, experienced at Kroger as a Delivery Driver. Proven ability to enhance customer satisfaction through effective communication and timely deliveries. Skilled in teamwork and collaboration, consistently adapting to challenges while ensuring compliance with safety regulations.
Overview
13
13
years of professional experience
Work History
Customer Service Delivery Driver
Kroger
04.2022 - 04.2022
- Delivered packages efficiently while adhering to safety regulations and company policies.
- Communicated effectively with customers to confirm orders and address inquiries.
- Conducted vehicle inspections to ensure safe operation and compliance with standards.
- Adapted quickly to changing schedules and traffic conditions for timely deliveries.
- Delivered packages to customer doorsteps and business offices.
Retail Sales Associate
Harbor Frieght
10.2020 - 02.2022
- Assisted customers in product selection and provided knowledgeable recommendations.
- Maintained organized merchandise displays to enhance visual appeal and accessibility.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Supported daily inventory management by restocking shelves and tracking product availability.
- Engaged with customers to address inquiries and resolve issues promptly, enhancing satisfaction.
Deli Clerk
The Fresh Market
01.2020 - 04.2020
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated slicing machines and scales to prepare deli products accurately and efficiently.
- Maintained cleanliness and organization of deli area, adhering to food safety regulations.
- Assisted in inventory management, ensuring product availability and freshness through regular stock checks.
Stock Associate
Zara
04.2019 - 12.2019
- Organized stockroom to optimize space and improve inventory accessibility.
- Received, unpacked, and verified incoming merchandise for quality and accuracy.
- Assisted in inventory management through regular cycle counts and stock audits.
- Collaborated with team members to maintain cleanliness and safety standards in stock areas.
Retail Sales Associate
Bath & Body Works
10.2018 - 03.2019
- Learned company policies and procedures to ensure compliance during customer interactions.
- Greeted customers and helped with product questions, selections, and purchases.
- Collaborated with team members on promotional campaigns to drive sales and customer engagement.
Team Member
Nike
09.2017 - 01.2018
- Collaborated with team to achieve daily sales targets and enhance customer experience.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Trained new team members on operational procedures and company policies.
Secretary
Events By Ellen
02.2009 - 07.2010
- Coordinated event schedules and logistics to ensure seamless execution of client requirements.
- Managed communication between clients and vendors to facilitate timely project updates.
- Organized documentation and contracts for events, maintaining accuracy and compliance with company standards.
- Developed and maintained filing systems for event proposals and correspondence, enhancing retrieval efficiency.
Education
Miami Jackson Sr High School
Miami, FL07-2010
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
Timeline
Customer Service Delivery Driver
Kroger
04.2022 - 04.2022
Retail Sales Associate
Harbor Frieght
10.2020 - 02.2022
Deli Clerk
The Fresh Market
01.2020 - 04.2020
Stock Associate
Zara
04.2019 - 12.2019
Retail Sales Associate
Bath & Body Works
10.2018 - 03.2019
Team Member
Nike
09.2017 - 01.2018
Secretary
Events By Ellen
02.2009 - 07.2010
Miami Jackson Sr High School
Similar Profiles
Zachary McAllisterZachary McAllister
Cashier at KrogerCashier at Kroger
Bobby IbezunmaBobby Ibezunma
Dairy Clerk- Lead at KrogerDairy Clerk- Lead at Kroger
Bryan GambelBryan Gambel
ECommerce Assosiate at KrogerECommerce Assosiate at Kroger
Kelin YostKelin Yost
Overnight Stocker at KrogerOvernight Stocker at Kroger
AGUSTINA ROSSATOAGUSTINA ROSSATO
Paralegal at The Berman Group - Fully RemoteParalegal at The Berman Group - Fully Remote