ELVEDIN BULJUBASIC
Waukee,IA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service and achieving individual and company goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Team Lead
MMC
08.2015 - Current
- Perform effectively in self-directed work environment, managing day-to-day operations and decisions.
- Assist in development of monthly sales goals to motivate team and drive business objectives.
- Work efficiently and productively with all team members.
- Achieve company defined sales goals.
- Maintain current knowledge of evolving changes in industry.
- Work with the management team to maximize sales production for the organization.
- Manage client relations and provide resolution to escalated accounts that increase overall customer satisfaction.
Insurance Sales Agent
MMC
05.2014 - 08.2015
- Maximized revenue growth with proactive lead generation strategies and efficient time management skills.
- Fostered a positive work environment by actively participating in team meetings and sharing best practices with colleagues.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Educated clients on insurance policies and procedures.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Home Mortgage Consultant
MFHL
01.2012 - 04.2014
- Built trust among clients by maintaining confidentiality and professionalism throughout the loan process.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Sales Specialist
Wells Fargo Home Mortgage
01.2010 - 01.2012
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Collaborated with cross-functional teams to identify and address customer needs.
- Contributed to team objectives in fast-paced environment.
Education
Bachelor of Science - Business Administration -
AIB College of Business
Des Moines, IA01.2015
Skills
Professional
Knowledgeable
Efficient
Consultative
Productive
Consistent
Reliable
Thorough
Resilient
Thoughtful
Positive
Effective
Certification
- Personal Lines Insurance License, NAIC, 2014
- Mortgage Loan Originator License, NMLS, 2012
- People Management Certification, Harvard Business Publishing, 2015
Languages
English
Native or Bilingual
Bosnian
Native or Bilingual
Timeline
Sales Team Lead
MMC
08.2015 - Current
Insurance Sales Agent
MMC
05.2014 - 08.2015
Home Mortgage Consultant
MFHL
01.2012 - 04.2014
Sales Specialist
Wells Fargo Home Mortgage
01.2010 - 01.2012
Bachelor of Science - Business Administration -
AIB College of Business
- Personal Lines Insurance License, NAIC, 2014
- Mortgage Loan Originator License, NMLS, 2012
- People Management Certification, Harvard Business Publishing, 2015
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